Phone Operator/Restaurant Cashier
Pasquale's Pizza
2023.06 - 2023.08
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Streamlined call routing process for improved caller experience and reduced wait times.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Collaborated with team members to ensure consistent quality of service across all phone lines.
- Provided timely and accurate information to callers, resulting in increased customer trust and loyalty.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
- Addressed customer inquiries promptly, resulting in increased efficiency of overall call management process.
- Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
