Summary
Overview
Work History
Education
Skills
Timeline
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Ginnaer Smiley

Summary

Dynamic Care Coordinator with extensive experience at Coachcare, excelling in case management and patient education. Proven ability to enhance patient access and satisfaction through effective scheduling and empathetic communication. Skilled in maintaining HIPAA compliance while documenting patient interactions.

Overview

7
7
years of professional experience

Work History

Care Coordinator

Coachcare
06.2025 - Current
  • Managed scheduling for appointments and follow-ups, enhancing patient access to services.
  • Documented patient interactions and outcomes in electronic health records systems for accuracy and compliance.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
  • Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
  • Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.

Care Coordinator

MDR
03.2023 - 06.2025
  • Developed and maintained electronic health record systems for accurate patient information tracking.
  • Trained new staff on best practices in patient interaction and system utilization for optimal service delivery.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Delivered excellent patient experiences and direct care.
  • Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
  • Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
  • Troubleshooting device and monitoring vitals.

Eye Technician

Parke Vision Care
01.2022 - 02.2023
  • Conducted comprehensive eye examinations using advanced diagnostic equipment.
  • Assisted in developing patient treatment plans based on examination results.
  • Educated patients on eye care procedures and proper lens usage.
  • Maintained accurate patient records and updated medical histories efficiently.

Pharmacy Technician

CVS Pharmacy
02.2019 - 02.2023
  • Processed and dispensed prescription medications accurately following established protocols.
  • Assisted pharmacists in managing inventory levels and ensuring medication availability.
  • Educated patients on proper medication usage and potential side effects.
  • Maintained accurate patient records and documentation in pharmacy management systems.
  • Trained new pharmacy staff on operational procedures and customer service standards.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Education

CMA -

Bryan University
03-2026

High School Diploma -

Schulter High School
Schulter, OK
05-2006

Skills

  • Case management
  • Documentation
  • Patient education
  • Organizational skills
  • Documentation proficiency
  • Goal setting
  • Time management
  • Multitasking and organization
  • Clear communication
  • Team collaboration
  • HIPAA compliance
  • Active listening
  • Verbal and written communication

Timeline

Care Coordinator

Coachcare
06.2025 - Current

Care Coordinator

MDR
03.2023 - 06.2025

Eye Technician

Parke Vision Care
01.2022 - 02.2023

Pharmacy Technician

CVS Pharmacy
02.2019 - 02.2023

CMA -

Bryan University

High School Diploma -

Schulter High School

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Ginnaer Smiley