Seasoned Server and Event Coordinator with over 6 years of experience in the hospitality industry, skilled in providing exceptional guest experiences in fine dining environments. Skilled in menu knowledge, point-of-sale systems, and maintaining high standards of food safety. Proven ability in event planning and execution, enhancing dining experiences through meticulous organization and attention to detail. Bilingual in English and Spanish, enhancing communication with a diverse clientele.
Hi, I’m
Ginna Moyano Smith
Revere,MA
Summary
Overview
6
years of professional experience
Languages
English
Full Professional
Spanish
Native/ Bilingual
Skills
- Adaptability
- Multitasking
- Bilingual Communication Skills
- Team Leadership
- Fast learner
- Food Service Knowledge
- Event Calendar Management
- Special Events Planning
- Organizational Skills
- Reliable & Trustworthy
- POS Systems Expertise
- Customer Service Excellence
Work History
Bar VolpeBoston, MA
Server
08.2022 - Current
Job overview
- Spearheaded team training programs, improving service quality and team efficiency.
- Coordinated team efforts for optimal efficiency in English and Spanish.
- Persistently expanded understanding of food components.
- Led successful event coordination, ensuring memorable dining experiences.
- Ability to describe Italian wines by region, varietal, vintage, flavor profile and food pairings.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Gained strong leadership skills by managing projects from start to finish.
Lyons Group (Multiple Venues)Boston, MA
Event Coordinator
01.2022 - 06.2022
Job overview
- Managed catering services and timelines for events, and audio-visual arrangements.
- Expertly managed event logistics from conception to execution, ensuring seamless operations and high customer satisfaction.
- Networked with professionals during events in both languages.
- Assessed client needs and anticipated their expectations for the event.
- Brainstormed and implemented creative event concepts and themes.
Scampo at The Liberty Hotel (Lyons Group)Boston, MA
Server
08.2018 - 01.2022
Job overview
- Advanced from back server role to server in six months.
- Joined the opening crew of Rochambeau in October 2019, and I came back from January 2021 to January 2022 to work as a server and supervisor at Scampo.
- Monitored cash handling procedures to ensure accuracy in all transactions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Cultivate positive connections with regular customers.
Rochambeau (Lyons Group)Boston, MA
Server
10.2019 - 10.2020
Job overview
- Ensured that each guest was served courteously, quickly, and efficiently, providing exceptional service to high volume of daily customers.
- Gathered feedback from guests after dining to maintain service quality.
- Responded quickly to guest inquiries or complaints in a professional manner in English and Spanish.
- Matched French wines with menu items and guest preferences.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Approach International Student CenterAllston, MA
Undergraduate Program from Teaching English As A Second Language (ESL)
01.2022
University Overview
Universidad De Ciencias Empresariales Y SocialesBuenos Aires, Argentina
Professional from Advertising/Marketing
12.2017
University Overview
SENABogota, Colombia
Bachelor of Administrative Studies from Accounting
12.2012
University Overview
References
References
Morgan McGraw Bentley
Director of Operations Bar Volpe & Fox & the Knife
781-801-6342
Giampiero Gaglio
Director of Operations Fine Dinning at Lyons Group
617-650-7543
Herrel Siller Jr.
General Manager at Krasi, Meze & Wine Bar
617-595-1275
Timeline
Server
Bar Volpe
08.2022 - Current
Event Coordinator
Lyons Group (Multiple Venues)
01.2022 - 06.2022
Server
Rochambeau (Lyons Group)
10.2019 - 10.2020
Server
Scampo at The Liberty Hotel (Lyons Group)
08.2018 - 01.2022
Approach International Student Center
Undergraduate Program from Teaching English As A Second Language (ESL)
Universidad De Ciencias Empresariales Y Sociales
Professional from Advertising/Marketing
SENA
Bachelor of Administrative Studies from Accounting
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