GINNY JOHNSTONE
Arvada,CO
Summary
Mortgage Operations and Process Implementation Leader with expertise in all aspects of end to end mortgage lending, and regulatory compliance
Overview
25
25
years of professional experience
Work History
MORTGAGE and CONSUMER LENDING MANAGER
FIRSTBANK
Lakewood, CO
12.2020 - Current
- Lead a team of Underwriters, Processors Closers and Compliance staff.
- Hire and develop personnel.
- Review and respond to Pre and Post Close Quality Assurance findings and ensure all loans meet GSE requirements.
- Develop DE Underwriters.
- Issue DE authority to Underwriters upon program completion.
- Collaborate on processes and procedures. Ensure all impacted parties are appropriately trained.
- Champion all changes as set by the Agencies and ensure all loans adhere to Agency standards.
- Develop and promote internal team members to elevated levels.
DIRECTOR of OPERATIONS
LENDERLIVE / COMPUTERSHARE
Glendale, CO
02.2015 - 11.2020
- Hire, develop and train new staff.
- Write processes and procedures to ensure adherence with company guidelines and regulatory requirements.
- Guaranteeing accuracy and compliance with TRID requirements on all outgoing disclosures.
- Drive production to meet goal through efficient pipeline management.
- Established changes to reporting to effectively track regulatory timeline requirements.
- Implemented system integration to increase production and reduce cost risk.
- Establishing processes to streamline the most efficient manner to handle day to day operations.
- Provide continuous education to various operational positions to ensure up to date processes and procedures are followed.
- Subject Matter Expert in systematic, procedural and regulatory requirements.
- Advisement of staff and Executive Leadership on losses due to cures, validity and prevention.
- Responsible for any changes to documents produced. Includes working with legal to conform to resps and warrants.
- Leads testing of all prodecure and document changes prior to production.
- Develop Subject Matter Experts in all areas of the process.
- Implemented accurate fee schedule monitoring ensuring compliance to TRID.
MANAGER of OPERATIONS
LENDERLIVE
Glendale, Colorado
05.2014 - 02.2015
- Review Underwriting decisions for accuracy.
- Provide feedback and continuous education to staff.
- Maintain rapport with Client Senior Underwriters throughout the process of defining guidelines and determining documentation requirements.
- Manage a team of 22 Supervisors, Processors, Set Up Coordinators and Third Party Vendor Coordinators.
- Monitor reports daily to insure Service Level Agreements are met.
- Work closely with Sales and Operation staff to meet projections.
- Establish streamlined procedures in correspondence with Client demands.
- Ensure production goals are met.
OPERATIONS MANAGER
MONTAGE MORTGAGE
Boulder, Colorado
12.2013 - 04.2014
- Contract position to develop procedures and policies for new mortgage company.
- Train Underwriters to underwrite complex FHA 821 Negative Equity Program.
- Established compliance procedures and tracking mechanisms.
- Create reports and pipeline management tools.
- Manage teams remotely in Colorado and North Carolina.
- Develop LOS system for compliance and reporting.
- Communicate directly with Denver and Philadelphia HOC regarding 821 Negative Equity Program.
REGIONAL OPERATIONS MANAGER
USBANK HOME MORTGAGE
Englewood, Colorado
10.2004 - 11.2013
- Direct Management of all aspects of the mortgage process from origination through Close.
- Train Operations and Production staff on all aspects of compliance.
- Review Underwriting approvals for accuracy and adherence to guidelines.
- Underwrite files for Corporate Review to maintain expert level of proficiency.
- Successfully monitor systems daily to insure all files are submitted timely and in adherence with all compliance requirements.
- Effectively insure all Service Level Agreements are met through implementing procedures and monitoring functions.
- Production growth from 10mm per month in 2004 to 100mm in 2013.
- Develop and guide Supervisors to manage their staff and retain a high level of trust and retention.
- Train all personnel on FHA, VA, Bond and Conventional loans including all documentation standards and credit worthiness.
- Established outstanding relationships with Production, Processing Supervisors, Underwriting Managers and Closing Managers to create a collaborative, harmonious work environment.
- Hire and train AUS Underwriters in accordance with investor requirements.
SENIOR UNDERWRITER
AURORA LOAN SERVICES / LEHMAN BROTHERS
Aurora, Colorado
06.2001 - 09.2004
- Lending authority of 1.5 million.
- Train new Underwriters Undewrite a minimum of 8 files per day Work directly with Lehman NY on loans over lending authority.
Skills
- Process and Procedural Analysis, Engineering and Implementation
- Compliance Expert
- Underwriting Expert Authority Conventional, FHA, VA, Bond mastery
- Excels in team development, leadership and motivation
- Client onboarding, relations and implementation
- Various system expertise including Encompass, NET Oxygen, Calyx and Cadence
- Training authority
- Develop and Manage staffing metrics
Accomplishments
- Established proficient mortgage operations teams.
- Created procedures and policies insuring a sound regulatory compliant and credit risk environment.
- Established and maintained staffing metrics.
- Developed and trained Underwriters, Processors and Originators.
- Implemented a continuous education program through effective training tools and practical application.
- Effectively navigated and implemented processes as a result of RESPA 2010, TRID and TRID 2.0 in progress.
- Instituted Management Mentoring Program to elevate Managers to next level positions.
Timeline
MORTGAGE and CONSUMER LENDING MANAGER
FIRSTBANK
12.2020 - Current
DIRECTOR of OPERATIONS
LENDERLIVE / COMPUTERSHARE
02.2015 - 11.2020
MANAGER of OPERATIONS
LENDERLIVE
05.2014 - 02.2015
OPERATIONS MANAGER
MONTAGE MORTGAGE
12.2013 - 04.2014
REGIONAL OPERATIONS MANAGER
USBANK HOME MORTGAGE
10.2004 - 11.2013
SENIOR UNDERWRITER
AURORA LOAN SERVICES / LEHMAN BROTHERS
06.2001 - 09.2004