GINNY HUR
Mount Royal,NJ
Summary
Operations leader with expertise in optimizing customer success. Achieved significant improvements in service delivery through data analysis and process enhancements. Successfully managed cross-functional teams to drive high client satisfaction and operational efficiency.
Overview
21
21
years of professional experience
Work History
Operations Manager
Family Health Centers
Marlton, NJ
05.2025 - Current
- Lead daily operations for a high-volume healthcare clinic, ensuring exceptional patient experience and consistent service delivery.
- Managed and coached team of 12 administrative and clinical staff, enhancing service quality and fostering a collaborative environment.
- Optimize scheduling workflows and provider templates to improve access to care and reduce patient wait times.
- Oversaw front-desk operations, streamlining patient onboarding, insurance verification, billing support, and issue resolution.
- Partner with providers and leadership to improve care coordination and enhance the patient journey.
- Implemented patient experience initiatives, leading to increased satisfaction scores and positive service feedback.
- Analyze operational and financial performance data to identify service improvements and support revenue cycle optimization.
- Maintain compliance with HIPAA, OSHA, and regulatory requirements while ensuring a high standard of service delivery.
Director of Hospitality
Merion Cricket Club
Haverford, PA
06.2020 - 06.2025
- Led hospitality operations focused on delivering premium guest experiences and high levels of customer satisfaction.
- Developed and managed team of 50+ staff, ensuring strong service standards and high team engagement.
- Built strong relationships with club members and event clients, driving repeat business and increased bookings.
- Spearheaded menu and service redesign initiatives, enhancing guest satisfaction through improved offerings.
- Resolved service challenges quickly and effectively to maintain positive customer relationships.
- Implemented operational improvements, streamlining processes while upholding high-quality customer service.
Director of Business Development
Hackwelldone LLC
Media, PA
07.2007 - 12.2024
- Cultivated long-term vendor and client relationships, enhancing service quality and driving down operational costs.
- Partnered with vendors to enhance service outcomes and streamline operational efficiency.
- Managed supply chain and inventory processes to ensure reliable service delivery.
- Created training programs and onboarding materials, elevating team performance and ensuring service consistency.
Office Manager
Ringpfeild Advanced Dermatology
12.2017 - 02.2020
- Managed patient onboarding, scheduling, and insurance verification to create a seamless client experience.
- Utilized eClinical systems to streamline prescriptions, enhance patient communication, and ensure workflow accuracy.
- Monitored service performance metrics, identifying trends to implement improvements that elevated patient satisfaction.
- Facilitated communication between patients and medical providers, resolving concerns and enhancing overall care experience.
- Maintained operational continuity and customer support during the transition to remote work during COVID-19.
Administrative Manager
Integrative Health and Wellness
West Chester, PA
01.2011 - 12.2017
- Optimized scheduling and patient flow processes to reduce wait times and improve satisfaction.
- Streamlined documentation and onboarding processes to increase service speed and reliability.
- Enhanced communication between staff and patients to strengthen trust and engagement.
- Led office operations to enhance patient experience and service efficiency.
District Manager
Jazz and Java
Philadelphia, PA
01.2005 - 07.2007
- Implemented operational improvements that boosted sales and strengthened customer retention and team collaboration.
- Oversaw operations across three locations, managed 8 managers to enhance service consistency.
- Maintained high service standards in high-volume customer environments.
Education
BA - Business Administration
Rutgers University
New Brunswick, NJSkills
- Project management
- Data analysis
- EHR systems
- Workflow improvement
- Experience optimization
- Customer retention
- Stakeholder communication
- Cross-functional collaboration
- Issue resolution
- Team leadership
- Microsoft Office Suite
- Relationship management
Timeline
Operations Manager
Family Health Centers
05.2025 - Current
Director of Hospitality
Merion Cricket Club
06.2020 - 06.2025
Office Manager
Ringpfeild Advanced Dermatology
12.2017 - 02.2020
Administrative Manager
Integrative Health and Wellness
01.2011 - 12.2017
Director of Business Development
Hackwelldone LLC
07.2007 - 12.2024
District Manager
Jazz and Java
01.2005 - 07.2007
BA - Business Administration
Rutgers University