Gino E. Jennings
Haverford,PA
Summary
Passionate, highly motivated individual with an outgoing, dynamic personality. Superior organizational and communication skills, with the ability to prioritize and multitask in fast-paced and highly focused environments. A team player, with a solid work ethic, and a positive can-do attitude. An efficient, personable, and resourceful problem solver.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
The Logan Philadelphia, Curio Collection by Hilton
Philadelphia, PA
12.2024 - Current
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Issued room keys and escort instructions to bellhops.
- Assisted with check-in and check-out procedures for guests.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Maintained cleanliness of lobby area at all times.
Distribution Services
Philadelphia College Of Osteopathic Medicine
Philadelphia, PA
01.2023 - 12.2024
- Handling packages to be sent out throughout the campus.
- Organizing letters to be placed in the office mailbox.
- Tracking UPS, USPS, and FedEx shipments.
- Processing packaging, as well as creating labels to be placed on boxes and envelopes.
- Organizing the morning and afternoon mail runs to be collected.
Clinical Lab Assistant
Children's Hospital Of Philadelphia
Philadelphia, PA
07.2022 - 12.2022
- Performed the vein puncture process with an emphasis on aseptic techniques.
- Maintained and verified the sterility of lab equipment and tools.
- Analyzed experiment and test results to validate adherence to standards and specifications.
- Collected specimens from patients according to established guidelines.
Phlebotomist
Penn Medicine
Philadelphia, PA
03.2020 - 09.2021
- Oversaw several hundred items in inventory, and recorded supplies before they diminished.
- Labeled blood vials with critical information (patient name, date of birth, collection date, and time).
- Determined donor eligibility by collecting screenings and obtaining medical history.
- Collected blood samples using vacutainer tubes, syringes, tourniquets, butterfly needles, and straight needles.
- Collected specimen samples and transported to laboratory for processing.
- Adhered to HIPAA guidelines regarding patient privacy.
Patient Service Representative
Jefferson University Hospital
Philadelphia, PA
06.2018 - 10.2019
- Provided exceptional customer service to patients and their families at the front desk, ensuring a positive experience from check-in to check-out.
- Scheduled and coordinated appointments, surgeries, and procedures, effectively managing the appointment system to minimize wait times, and maximize patient satisfaction.
- Managed a high-volume phone system, efficiently directing calls and addressing inquiries, while maintaining professionalism and empathy.
- Verified and updated patient insurance information, ensuring accuracy, and minimizing billing errors.
Bank Teller
Wells Fargo
Upper Darby, PA
09.2017 - 12.2018
- Processed customer transactions, including deposits, withdrawals, and loan payments, with accuracy and attention to detail.
- Balanced the cash drawer at the end of each shift, and ensured the accuracy of all transactions.
- Assisted in training new tellers and served as a resource for team members to enhance their knowledge and skills in banking operations.
- Provided exceptional customer service by actively listening to customer needs and resolving issues promptly and professionally, resulting in a high customer satisfaction rate of 100%.
Retail Associate
H&M Hennes & Mauritz
Upper Darby, PA
02.2015 - 05.2017
- Assisted customers with product inquiries, and provided recommendations to enhance their shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems, ensuring that cash handling procedures were followed.
- Maintained a clean and organized store environment by restocking shelves, arranging displays, and monitoring inventory levels.
- Collaborated with team members to achieve sales targets and contribute to a positive, productive work culture.
Education
Phlebotmy Technician Certification - Phlebotomy
Beckford Health Service
Philadelphia, PA08-2019
High School Diploma -
Upper Darby High School
Drexel Hill, PA06-2013
Skills
- Customer service
- Patient care and empathy
- Computer Skills
- File organization and maintenance
- HIPAA Compliance
- Database Management
- Microsoft Excel proficient
- Communication skills
- Attention to detail
- Team collaboration
- Problem-solving skills
- Front desk management
Timeline
Front Desk Agent
The Logan Philadelphia, Curio Collection by Hilton
12.2024 - Current
Distribution Services
Philadelphia College Of Osteopathic Medicine
01.2023 - 12.2024
Clinical Lab Assistant
Children's Hospital Of Philadelphia
07.2022 - 12.2022
Phlebotomist
Penn Medicine
03.2020 - 09.2021
Patient Service Representative
Jefferson University Hospital
06.2018 - 10.2019
Bank Teller
Wells Fargo
09.2017 - 12.2018
Retail Associate
H&M Hennes & Mauritz
02.2015 - 05.2017
Phlebotmy Technician Certification - Phlebotomy
Beckford Health Service
High School Diploma -
Upper Darby High School
Similar Profiles
Omar FahibOmar Fahib
Cluster Human Resources Manager at Hilton – AlRayyan Hotel Doha – Curio Collection by Hilton & Embassy Suites by Hilton Doha Old Town (Preopening)Cluster Human Resources Manager at Hilton – AlRayyan Hotel Doha – Curio Collection by Hilton & Embassy Suites by Hilton Doha Old Town (Preopening)
Farah IslamovaFarah Islamova
Cluster Sales Executive at Royal Rose a Curio Collection by HiltonCluster Sales Executive at Royal Rose a Curio Collection by Hilton
Jamesley CelinJamesley Celin
Security Officer at Curio - A Collection by HiltonSecurity Officer at Curio - A Collection by Hilton
Heshu YinHeshu Yin
Teacher's Assistant at Haverford CollegeTeacher's Assistant at Haverford College
Amol AroraAmol Arora
Head of Columns and Editor at The Youths LensHead of Columns and Editor at The Youths Lens