Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
Timeline
Generic

Gino Mallozzi

Holbrook,New York

Summary

I am a hardworking, dedicated and dependable supervisor seeking a fulfilling, long term career. I possess strong customer service skills and am committed to be a lifelong learner. With exceptional quick-thinking skills and a calm, friendly attitude, I will prove to be an asset to any given business demand. I acquire a proven track record of utilizing interpersonal skills, excellent time management and problem-solving expertise.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Supervisor/Bartender

Applebee’s Grill And Bar
12.2019 - Current
  • Coordinating and making the workplace go smoother through each shift.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Delivery Driver

Andiamos Pizzeria
07.2018 - 11.2019
  • Completed on-time deliveries by choosing best and most efficient routes using effective planning and organizational skills.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

Server/Phone Operator

Gino’s Pizzeria of Ronkonkoma
02.2017 - 06.2018
  • Cooperated with other team members to satisfy the customers' needs
  • Take down orders and make sure orders are correct for what the customers want.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.

Education

Associates Degree - Liberal Arts

Suffolk County Community College
Selden, NY
06.2021

High School Diploma -

Sachem High School North
Lake Ronkonkoma, NY
06.2018

Skills

  • Emergency Communications
  • CPR Certified
  • Organizational Abilities
  • Hospitality and Accommodation
  • Clear and Effective Communication
  • Team Leader
  • Money Handling
  • Excels in staying calm and collected in fast-paced environments

Volunteer Experience

Fire Department Volunteer: February 2020 - March 2022

Holbrook NY, 11741 

 

  • Work under extremely stressful situations while maintaining a calm mindset.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Collaborated with other emergency responders and communicated with dispatch on scene to establish adequate fire suppression.
  • Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.



Certification

  • NYS Firefighter 1 Training - February 2021
  • CPR Certified - June 2021

Timeline

Supervisor/Bartender

Applebee’s Grill And Bar
12.2019 - Current

Delivery Driver

Andiamos Pizzeria
07.2018 - 11.2019

Server/Phone Operator

Gino’s Pizzeria of Ronkonkoma
02.2017 - 06.2018

Associates Degree - Liberal Arts

Suffolk County Community College

High School Diploma -

Sachem High School North

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Gino Mallozzi