Gino Mallozzi
Holbrook,New York
Summary
I am a hardworking, dedicated and dependable supervisor seeking a fulfilling, long term career. I possess strong customer service skills and am committed to be a lifelong learner. With exceptional quick-thinking skills and a calm, friendly attitude, I will prove to be an asset to any given business demand. I acquire a proven track record of utilizing interpersonal skills, excellent time management and problem-solving expertise.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor/Bartender
Applebee’s Grill And Bar
Lake Grove And Farmingville, NY
12.2019 - Current
- Coordinating and making the workplace go smoother through each shift.
- Welcomed and greeted guests before presenting special menu items to clients.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Delivery Driver
Andiamos Pizzeria
Ronkonkoma, NY
07.2018 - 11.2019
- Completed on-time deliveries by choosing best and most efficient routes using effective planning and organizational skills.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Server/Phone Operator
Gino’s Pizzeria of Ronkonkoma
02.2017 - 06.2018
- Cooperated with other team members to satisfy the customers' needs
- Take down orders and make sure orders are correct for what the customers want.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
Education
Associates Degree - Liberal Arts
Suffolk County Community College
Selden, NY06.2021
High School Diploma -
Sachem High School North
Lake Ronkonkoma, NY06.2018
Skills
- Emergency Communications
- CPR Certified
- Organizational Abilities
- Hospitality and Accommodation
- Clear and Effective Communication
- Team Leader
- Money Handling
- Excels in staying calm and collected in fast-paced environments
Volunteer Experience
Fire Department Volunteer: February 2020 - March 2022
Holbrook NY, 11741
- Work under extremely stressful situations while maintaining a calm mindset.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Collaborated with other emergency responders and communicated with dispatch on scene to establish adequate fire suppression.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
Certification
- NYS Firefighter 1 Training - February 2021
- CPR Certified - June 2021
Timeline
Supervisor/Bartender
Applebee’s Grill And Bar
12.2019 - Current
Delivery Driver
Andiamos Pizzeria
07.2018 - 11.2019
Server/Phone Operator
Gino’s Pizzeria of Ronkonkoma
02.2017 - 06.2018
Associates Degree - Liberal Arts
Suffolk County Community College
High School Diploma -
Sachem High School North