Gino Piedraita
Buffalo,NY
Summary
Customer Service Representative with over a decade of experience, starting in 2011. Proven expertise across energy supply, banking services and debit collection. PIN management and delinquency recovery, with a strong focus on customer satisfaction.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Answernet Inc
Buffalo, New York
06.2024 - 05.2026
- Answered inbound calls and assisted customer with billing inquiries.
- Assisted customers in managing their enrollment preference, by opting in or out of energy program.
- Logged call notes and managed accounts using Microsoft CRM to maintain accurate customer records
- Created and assigned tasks for upper management based on customer requests to ensure prompt resolution
Call Center Agent
Duedas Y Cobros Chase National
Humacao , Puerto Rico
03.2021 - 01.2024
- Conducted outbound cold calls to engage delinquent accounts and resolve outstanding issues.
- Utilized skip-trace software to effectively reach delinquent accounts and document call notes.
Customer Service Representative
Banco Popular call center
Humacao, Puerto Rico
03.2011 - 05.2019
- Answered inbound calls and assisted customers with debit card activations
- Reset customer PINs to enable secure access to accounts
- Processed lost or stolen card reports
- Processed fraudulent charge report
- Logged call notes and managed accounts using Oracle CRM to log call notes and manage accounts
Education
High School Diploma -
Anna Roque De Duprey
Humacao,PR08-1995
Skills
- Customer relationship management
- Call handling
- Billing inquiries
- Invoice processing
- CRM software
- Task management
- Team collaboration
- Problem solving
- Attention to detail
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Answernet Inc
06.2024 - 05.2026
Call Center Agent
Duedas Y Cobros Chase National
03.2021 - 01.2024
Customer Service Representative
Banco Popular call center
03.2011 - 05.2019
High School Diploma -
Anna Roque De Duprey