Gino Rea
Livonia,MI
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
15
15
years of professional experience
Work History
TC Team Lead
Orkin Pest Control
Brighton, MI
04.2022 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Increased branch profits twofold in the second year.
- Aided in opening and building a new branch from the ground up.
Pest Control Route Manager
Orkin Pest Control
Wayne, MI
03.2015 - 03.2022
- Managed daily pest control operations.
- Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
- Educated customers on proper sanitation practices to help prevent future infestations of pests.
- Instructed new hires on effective customer service techniques.
Pest Technician
Orkin Pest Control
Wayne, MI
03.2010 - 02.2014
- Performed initial pest inspections and identified potential infestations.
- Facilitated efficient branch workflows with consistent task assistance.
Education
High School Diploma -
Stevenson High School
Livonia, MI 4814506-2021
Orkin Training
MISkills
- Employee training
- Quality control
- Workplace safety
- Conflict resolution
- Problem solving
- Flexibility
- Communication
- Organization
- Collaboration
- Construction
- Operations management
Timeline
TC Team Lead
Orkin Pest Control
04.2022 - Current
Pest Control Route Manager
Orkin Pest Control
03.2015 - 03.2022
Pest Technician
Orkin Pest Control
03.2010 - 02.2014
High School Diploma -
Stevenson High School
Orkin Training
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