Summary
Overview
Work History
Education
Skills
References
Additional Information
Languages
Timeline
TruckDriver

GINO L ROCCO

Abilene,TX

Summary

Empathetic and dedicated diversity manager with over twenty-seven years of retail, hospitality, wireless retail, and sales/management experience, with expert team leadership planning and organizational skills built during a successful career. A leader with dedication to partnering Collaborating with fellow store executives to identify trends and opportunities to make business Recommendation, seeking a full time Management position to utilize my expertise in inventory management/ Loss Prevention, Visual merchandising, and staff training to enhance and deliver exceptional customer service experience and increase sales.

Overview

23
23
years of professional experience

Work History

District Manager

Dairy Queen
05.2017 - Current
  • Train, coach, motivate, and supervise employees at 10 west Texas locations
  • Interview, hire, and onboard all new hires, exempt and hourly associates
  • Conduct unannounced audits and inventory to prevent theft, and theft of time
  • Hold weekly conference calls with managers to problem solve, and bench strength
  • Facilitate staff compliance with policies and procedures
  • Manage retail locations, seeing a decrease in cash shortages.
  • Administer employee relations and HR initiatives in compliance with company policies.
  • Organize promotional contest within the district to increase sales, and doing so the strategies worked, and sales increase 15%-30%

Co-Owner

Ambit Energy I.C
10.2010 - Current
  • Was recruited as a Market Manager, and in less than one week my wife and I were promoted to
  • Senior
  • Consultants
  • We Recruit, train, coach and mentored forty-five Market Managers, to
  • Senior consultants
  • Train new consultants on paperwork, and how to sign up Customer for Electricity
  • Promoted Market Manager to Senior consultants and building up a residual income.
  • Earned Top 10% status company-wide, achieving top 35% in sales, & top 50% in customer service.

Co Owner

Cellular Connection
01.2001 - 05.2008
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Enhanced business operations by implementing efficient management strategies and streamlining processes.
  • Prepared annual budgets with controls to prevent overages.

Education

Business. Management - General Ed

Pierce/Valley College
Woodland Hills, CA.
05.1990

High School Diploma -

Columbia School Of Broadcasting
La Brea, CA.
1990

High School Diploma -

El Camino Real High School
Woodland Hills, CA.
1982

Skills

    Additional Skills & Certification

  • MS Office (Word/Excel/PowerPoint, Smart System, Management Skills, windows (all), Cash Handling
  • Operating Procedures and Policies

    • Also, BMT Certified and serve safe certified

    Trilingual in English, Italian, and Spanish

  • Revenue Generation
  • Lead Generation
  • Training and coaching
  • Recruiting and Hiring
  • Performance Evaluations
  • Promotional sales events
  • Policies and Procedures
  • Team Leadership

References

References Available Upon Request

Additional Information

  • Awards Received award for raising most funds for YMCA fundraiser. Also received awards for professional expertise with,and top sales manager activations for Clearwire. Raised money as a liaison for the Abilene Fire Department for the RescueCam fundraiser.

Languages

English
Full Professional
Italian
Native or Bilingual
Spanish
Professional Working

Timeline

District Manager

Dairy Queen
05.2017 - Current

Co-Owner

Ambit Energy I.C
10.2010 - Current

Co Owner

Cellular Connection
01.2001 - 05.2008

Business. Management - General Ed

Pierce/Valley College

High School Diploma -

Columbia School Of Broadcasting

High School Diploma -

El Camino Real High School

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GINO L ROCCO