Gino M. Lucero
Honolulu,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
CSR, Driver
Gate Gourmet
02.2021 - 01.2023
- Delivered goods efficiently while adhering to safety regulations and company policies.
- Maintained accurate records of deliveries and vehicle maintenance logs.
- Conducted pre-trip inspections to ensure vehicle safety and operational readiness.
- Assisted in training new drivers on best practices for safe driving and customer service.
- Developed strategies to improve delivery efficiency, reducing delays during peak hours.
- Mentored junior drivers, enhancing team performance through shared knowledge and support.
Aviation Supply Specialist
U.S. Marine Corp
09.2015 - 08.2020
- Reviewing 60 Authorizations a month through Defense Travel System, ensuring each authorization is properly filled out correctly.
- Analyzing 400-600 undisclosed travel vouchers every month to further expedite the process of having the voucher liquidated or de-obligated.
- Managed inventory levels to ensure timely availability of aviation supplies.
- Coordinated logistics for supply chain operations, optimizing delivery schedules and reducing delays.
- Implemented process improvements for material handling, enhancing efficiency in supply distribution.
- Trained junior staff on inventory management systems and best practices for aviation supply oversight.
Education
High School Diploma -
Farrington High School
Honolulu, HI01.2012
Skills
- Leadership skills
- Management skills
- Communication skills
- Customer service
- Active listening
- Critical thinking
Languages
Japanese
Limited Working
Filipinio
Professional Working
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Backpacking and Hiking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Adventure Travel
- Road Trips
- Train Travel
- Documenting and sharing travel experiences
Military Training
- Marine Aviation Training Supply Squadron, Meridian, MS, Nov 2015-Jan 2016
- Basic Training, San Diego, California, 2015
- CBRN Motor Vehicle Operator Course, USMC 2019
- SAPR (Sexual Assault Prevention and Response) Training (yearly)
Timeline
CSR, Driver
Gate Gourmet
02.2021 - 01.2023
Aviation Supply Specialist
U.S. Marine Corp
09.2015 - 08.2020
High School Diploma -
Farrington High School