GIOIA MARQUEZ
Rialto,California
Summary
Hardworking transportation professional offering 10 years of experience overseeing ground/long haul deliveries. Highly organized and proactive with in-depth understanding of customer relations and project management strategies. Analytical and critical thinker with a remarkable work ethic.
Overview
9
9
years of professional experience
Work History
Dispatcher
All Pro Plumbing And Heating
Riverside, California
06.2024 - 07.2025
- Excelled in multitasking to manage a high call volume with professionalism and efficiency
- Proficiently used computer systems for data entry, tracking, and managing of driver information
- Responded quickly to emergency situations involving drivers or vehicles
- Efficiently handled all incoming calls from customers inquiring about services or shipment status
- Assigned loads to drivers based on designated routes and driver location
- Maintained accurate records of dispatches, pickups, and deliveries
- Provided timely updates on order status and delivery times to customers and drivers
- Monitored GPS systems for real-time tracking of vehicles during transit
- Successfully managed the scheduling of drivers' routes based on customer orders
- Prepared, updated and dispensed daily route schedule
- Monitored routes and locations to verify timely services and accurate information
- Assessed customer complaints and resolved product condition or delivery time issues
- Performed troubleshooting to resolve technical issues related to dispatch equipment or software programs
- Five9
- Teams used for communication between employees/techs
- Service Titan
- Office 365 to monitor emails
- Maintaining HVAC/Plumbing accounts
Transportation Specialist
Living Spaces
Rialto, California
02.2020 - 06.2024
- Evaluated existing transportation strategies and made recommendations for improvements when needed
- Trained new employees on transportation processes, procedures, and best practices
- Analyzed route options and selected most efficient routes for shipments
- Managed preparation, loading and securing of [LtL/3PL/fleet in house]
- Worked with providers such as freight carriers to resolve delivery problems and make schedule adjustments
- Monitored daily routes and delivery schedules, tracking dispatches in real-time
- Checking in all drivers and assigning them to available loading dock doors by communicating with warehouse supervisor/lead on availability
- Double checking drivers manifests to ensure routes match loads threw dispatch trak/korber
- Before placing into available dock door
- Sending emails daily to 3pl to report driver sales or damaged product/rtv (return to vendor) merchandiser of product shipped on manufacture error
- Updating all excel sheets by the end of the day for morning shift as a hand off of what is done and closed out
Lead CSR/Dispatcher
Metropolitan Warehouse and Delivery
Eastvale, Ca
02.2016 - 02.2020
- Excelled in multitasking to manage a high call volume with professionalism and efficiency
- Proficiently used computer systems for data entry, tracking, and managing of driver information
- Responded quickly to emergency situations involving drivers or vehicles
- Efficiently handled all incoming calls from customers inquiring about services or shipment status
- Assigned loads to drivers based on designated routes and driver location
- Maintained accurate records of dispatches, pickups, and deliveries
- Provided timely updates on order status and delivery times to customers and drivers
- Monitored GPS systems for real-time tracking of vehicles during transit
- Successfully managed the scheduling of drivers' routes based on customer orders
- Prepared, updated and dispensed daily route schedule
- Monitored routes and locations to verify timely services and accurate information
- Assessed customer complaints and resolved product condition or delivery time issues
- Performed troubleshooting to resolve technical issues related to dispatch equipment or software programs
- Oversaw dispatch communications within specifically assigned territories
- Communicated with drivers on work phone/Avaya headset system
- FSA connect and teams to manage customer orders/calls
- Office 365 to monitor emails
- Maintaining HVAC/Plumbing accounts
Education
High School -
Wilmer Amina Carter High School
Rialto, CA05.2008
Skills
- Route Optimization
- Incident Reporting
- Shipping Regulations
- Supply Chain Coordination
- 3PL and LTL
- Dispatch Track
- Five9
- Service Titan
- Route Planning
- Bills of Lading
- Team Collaboration
- Dispatch software
- Route navigation
- Coordinating urgent deliveries
Timeline
Dispatcher
All Pro Plumbing And Heating
06.2024 - 07.2025
Transportation Specialist
Living Spaces
02.2020 - 06.2024
Lead CSR/Dispatcher
Metropolitan Warehouse and Delivery
02.2016 - 02.2020
High School -
Wilmer Amina Carter High School