Giomar A Penaloza
Riverview,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
22
22
years of professional experience
Work History
Real Estate Agent
Align Right Realty Riverview
08.2022 - Current
- Advertised client properties through websites, social media, and real estate guides.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Front Desk Agent
Pediatric Dentistry Of Brandon
11.2019 - 03.2020
- Registered and verified patient records before triage with most up-to-date information.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Performed various administrative tasks by filing, copying and faxing documents.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Completed new patient registrations in software to create accurate and comprehensive records.
Head Server
Maggianos
02.2010 - 12.2014
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
- Supervised server staff and simultaneously served personal section of tables.
Maitre D'
Los Ranchos Steakhouse
08.2001 - 01.2009
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Accommodated special seating requests for guests to enhance satisfaction.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
Education
Medical Biller - Certification -
Hillsborough Community College
Tampa, FL05.2020
Associate - Arts
Hillsborough Community College
Tampa, FL2018
Associate - Hospitality
IUNP
Caracas, Venezuela1996
Skills
- Strong Organizational Skills
- Experienced Entrepreneur
- Certified Medical Administrative Specialist
- Hospitality and Accommodation
- Server Systems
- Sales Techniques
- Bilingual: English and Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Real Estate Agent
Align Right Realty Riverview
08.2022 - Current
Front Desk Agent
Pediatric Dentistry Of Brandon
11.2019 - 03.2020
Head Server
Maggianos
02.2010 - 12.2014
Maitre D'
Los Ranchos Steakhouse
08.2001 - 01.2009
Medical Biller - Certification -
Hillsborough Community College
Associate - Arts
Hillsborough Community College
Associate - Hospitality
IUNP
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