Giorgio Mandala

• Supervised daily casino operations, ensuring full compliance with gaming regulations, internal controls, and company policies.
• Led, trained, and mentored a multicultural team to deliver consistent, high-quality guest service in a premium environment.
• Monitored table games and casino activities to ensure accuracy, integrity, and smooth operational flow.
• Managed guest relations, resolving issues professionally while maintaining brand standards and guest satisfaction.
• Collaborated with management and security to support risk control, incident prevention, and operational excellence.

• Assured smooth running of casino floor by coordinating all activities.
• Trained new employees in casino policies and procedures to uphold standards.
• Supervised cash handling processes, maintaining integrity at all times.
• Streamlined communication between different departments for efficient operation flow.
• Scheduled shifts and breaks for staff members to ensure optimal manpower utilisation.
• Reviewed surveillance footage regularly, providing security against potential threats or frauds.
• Conducted regular audits on gaming equipment, ensuring fair play.
• Encouraged responsible gambling amongst patrons to promote a healthy environment.
• Demonstrated excellent customer relationship skills whilst dealing with VIP clients.

• Performed financial transactions with accuracy to maintain trust amongst clients.
• Engaged in friendly conversations with customers whilst providing professional service to improve their overall experience at the venue.
• Conducted games such as Dice, Roulette, BlackJack, Poker games and Baccarat by explaining rules, taking bets and delivering payouts.

• Maintained a high level of professionalism while dealing with sensitive information.
• Maintained compliance with house gaming procedures and regulations to reduce risks.
• Promoted customer retention and satisfaction by greeting guests in friendly and enthusiastic manner to encourage fun gameplay environment.
• Conducted games such as European Roulette, Dice and Poker games variation by explaining rules, taking bets and delivering payouts.

• Distributed cards, spun roulette wheel and rolled dice in casino environment.
• Served customers with excellent customer service skills to facilitate positive experiences.
• Handled complaints and reported incidents to management.
• Communicated betting information and outlined related procedures.