Giovan Henriquez

Manage Valet loops and ease parking operations.

• Resolved problems, improved operations and provided exceptional service.
• Worked flexible hours across night, weekend, and holiday shifts.
• Helped over 100 guests unload and load luggage.
• Delivered guest vehicles smoothly and met diverse needs of valet customers.
• Answered numerous guest's questions about property amenities and services.
• Monitored and documented guest traffic flow in valet lot.
• Trained junior staff in customer care, driving and parking operations to uphold standards.
• Maneuvered vehicles into designated areas to maximize parking capacity.
• Drove varied vehicles, including luxury and sports models, safely and legally.

• Great communication with residents and guests, keep smiling profile
• Answer numerous phone promptly when answered addressed caller politely and provide all information needed
• Computer savvy and familiar with Yardi, CRM Rent Cafe
• Outstanding customer service delivery with great intent.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Distributed and followed up on tenant renewal notices.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
• Greeted clients, showed apartments, and prepared leases.

• Served the company as a Host/ Greeter/ Busser in one of Universal most popular venue, “Three Broomsticks”
• Welcomed guests and fully assisted all customers with a pleasant, upstanding attitude.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported needs of over 10- person wait staff who attended to specific needs of countless customers daily for great restaurant with social relevancy and intentionality.