Giovana Escoto
Broken Arrow
Summary
Dedicated and self-motivated professional with a strong background in customer service, retail leadership, and patient support. Possesses expertise in effective communication, problem-solving, and fostering positive relationships with customers, patients, and team members. Demonstrated success in consistently achieving performance goals while maintaining organized and efficient work environments.
Overview
7
7
years of professional experience
Work History
Patient Companion
Saint Francis Health System
12.2022 - Current
- Provided continuous one-on-one observation for patients at risk of harm (e.g., suicide precautions, eating disorders), prioritizing patient safety at all times.
- Ensured patient safety by diligently monitoring behavior, maintaining a calm environment, and reporting concerns to nursing staff promptly.
- Built trust and reduced anxiety by communicating with patients using empathy and strong interpersonal skills.
Keyholder
Bath & Body Works
09.2022 - 05.2024
- Consistently met sales goals by engaging customers, identifying needs, recommending products, and capturing contact information to drive brand loyalty.
- Supported daily operations through efficient product replenishment and maintained an organized, fully stocked sales floor for a positive customer experience.
- Executed floor-sets, window changes, visual merchandising updates, and marketing placement in strict adherence to company guidelines.
- Managed store opening and closing procedures, handled registers, supported team members, and upheld all company policies and procedures.
Customer Service Representative
Best Buy
09.2018 - 07.2022
- Assisted customers with large appliance sales, returns, and exchanges while consistently delivering clear information and excellent service.
- Maintained merchandise presentation and ensured the department remained clean, organized, and customer-ready.
- Applied strong product knowledge to recommend appropriate solutions and guide customers through purchasing decisions.
- Met company performance goals by using effective communication, problem-solving, and professional sales techniques.
Education
Associate of Arts - Liberal Arts
Tulsa Community College
Tulsa, OK05.2024
High School Diploma -
Broken Arrow High School
Broken Arrow, OK05.2017
Skills
- Communication
- Customer Focus
- Leadership
- Research
- Dependability
- Adaptability
- Organization
- Attention to Detail
- Multitasking
- Proficient in Microsoft Word, PowerPoint, and Excel
Timeline
Patient Companion
Saint Francis Health System
12.2022 - Current
Keyholder
Bath & Body Works
09.2022 - 05.2024
Customer Service Representative
Best Buy
09.2018 - 07.2022
Associate of Arts - Liberal Arts
Tulsa Community College
High School Diploma -
Broken Arrow High School