Summary
Overview
Work History
Education
Skills
Fine Art
Languages
Timeline
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Giovana Mohan

Roswell,GA

Summary

Dynamic professional with a proven track record at service related employment excelling in high-volume environments and delivering exceptional customer service. Expert in multitasking and fluent in three languages, I significantly enhance guest experiences and team efficiency. Demonstrating a service-oriented mindset and an engaging personality, driving performance improvements and customer loyalty.

Overview

8
8
years of professional experience

Work History

Bartender

Papas and Beer
06.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Server/Bartender

Las Palmas Restaurant
07.2018 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with in house system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Customer Service Representative

Estudio Gil Vasconcelos
07.2016 - 02.2018


  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Stocking back room and front of Salon

Education

High School Diploma -

West Forsyth High School
Cumming, GA

Skills

  • Strong multitasking
  • Customer Service
  • Highly reliable
  • Outgoing Personality
  • Engaging personality
  • Customer service expertise
  • Team player attitude
  • Memory retention
  • Professional Appearance
  • Service-oriented mindset
  • Performance Improvement
  • Fluency in English, Spanish, Portuguese

Fine Art

Knowledgeable in the art of Tattoo, Digital art, Sculpting, Painting mediums and Drawing. Also well versed in the history of each skill.

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working
English
Full Professional

Timeline

Bartender

Papas and Beer
06.2024 - Current

Server/Bartender

Las Palmas Restaurant
07.2018 - Current

Customer Service Representative

Estudio Gil Vasconcelos
07.2016 - 02.2018

High School Diploma -

West Forsyth High School
Giovana Mohan