Giovanna Bocchino
Summary
Detail-oriented clerical professional with an organized approach and exceptional multitasking abilities. Good verbal and written communicator with expertise in preparing memos, emails and messages. Current [Level] clearance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dependable [Job Title] serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Liaison ( PCL )
Lee Health System
08.2022 - Current
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Improved communication between healthcare providers and patients by serving as a liaison for both parties.
- Assisted in the development of care plans tailored to individual patient needs, ensuring optimal health outcomes.
- Streamlined appointment scheduling processes for increased efficiency and reduced wait times for patients.
- Coordinated multidisciplinary team meetings to review patient progress and adjust care plans accordingly.
- Supported families during difficult medical situations, offering emotional support and connecting them with appropriate community resources when needed.
- Acted as an advocate for patients'' rights, working diligently to ensure their voices were heard and respected within the healthcare team.
- Facilitated successful transitions from hospital to home by providing comprehensive discharge instructions and follow-up support.
Pharmacy Technician
Publix Pharmacy
09.2021 - 07.2022
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Cashier
Publix Grocery
05.2019 - 09.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Estero High School
Estero, FL05.2022
Skills
- Appointment Scheduling
- Patient Confidentiality
- Policy Adherence
- Data Entry Proficiency
- Personnel Records
- Active listening
- Empathy and compassion
- Patient satisfaction
- Emergency Response
- Critical thinking
- Stress management
- Team collaboration
Certification
Pharmacy License Certification
CPR Certification
Hobbies
- Boating
- Family/Friends Time
- Spending Time With My Dog
- Listing To Music
- 4wheeling
- Camping
- Being Home
- Shopping
- Vacations
Skills
- Team Player
- Honest
- Outgoing
- Hands On
- Provide Exceptional Customer Service
- Work Independently and As Part of a Team
Timeline
Patient Care Liaison ( PCL )
Lee Health System
08.2022 - Current
Pharmacy Technician
Publix Pharmacy
09.2021 - 07.2022
Cashier
Publix Grocery
05.2019 - 09.2021
High School Diploma -
Estero High School
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