Giovanna Brown
Hartford
Summary
Detail-oriented healthcare administrative professional with experience supporting front-desk operations, patient intake, scheduling, and medical records management. Known for professionalism, accuracy, and excellent patient service in fast-paced clinical environments.
Organized Administrative Assistant known for productivity and efficient task completion. Specialize in time management, data entry, and customer service skills. Excel at communication, problem-solving, and adaptability, ensuring smooth office operations and positive stakeholder interactions.
Overview
3
3
years of professional experience
2017
2017
years of post-secondary education
Work History
Patient Administrative Assistant
Hartford HealthCare
Hartford
01.2023 - 08.2025
- Checked in patients, scheduled appointments, and verified insurance information
- Answered phones, assisted patients, and directed inquiries appropriately
- Maintained accurate electronic health records (EHR) and patient documentation
- Collected co-payments and ensured HIPAA compliance
- Supported clinical staff with administrative and clerical tasks
Education
GED
Holyoke , MASkills
- faxing over schedule to staffing, operating epic, moving patients in and out of bed on Epic, scheduling pick up's, bed deliveries ano etc on epic and agility, answering multi line phone pod system for our floor and answering patients call bells, sign off on NO list for lunch and dinner, change board when we get a new patient, when I see an incoming patient on epic dash board I call leaf nurse and we delegate which nurse and aid gets the patient, watch epic for when beds are ready for patients leaving our unit, also in charge of calling ambulance (Aetna) for patients leaving our tacility, and etc!!
Timeline
Patient Administrative Assistant
Hartford HealthCare
01.2023 - 08.2025
GED