GIOVANNA CLEMENS
Philadelphia,PA
Summary
Experienced with team leadership and project management. Utilizes strategic planning to achieve organizational objectives. Track record of fostering collaboration and resolving conflicts effectively.
Overview
7
7
years of professional experience
Work History
Care Team Assistant
Children's Hospital of Philadelphia, CHOP
08.2024 - Current
- Assisted families in navigating healthcare systems to access necessary services and support.
- Maintained accurate records of client interactions and case updates in the EHR system.
- Coordinated follow-up appointments for 50+ clients, ensuring timely access to care and resources.
- Participated in regular team meetings to discuss client progress and share best practices among staff.
Patient Care Technician
Lower Bucks Hospital
04.2025 - 03.2026
- Provided direct patient care by assisting with daily living activities and comfort.
- Monitored vital signs and recorded changes to maintain patient health and safety.
- Collaborated with nursing staff to deliver comprehensive care for diverse patient needs.
- Supported needs of 20+ residents under long-term care.
Case Manager
CORA SERVICES
01.2023 - 07.2024
- Assign, monitor, administer, and organize school based cases for 50+ individuals and families.
- Oversee all aspects of case management and support clients in obtaining housing, employment, and mental health services.
- Refer 50+ clients to 30+ dependable outside resources and programs if and when necessary and appropriate.
- Coordinate with multidisciplinary teams and case managers to enhance communication protocols and improve clinical outcomes for patients
BEHAVIORAL HEALTH TECHNICIAN
CORA SERVICES
06.2021 - 01.2023
- Fostered a therapeutic relationship with 5+ clients, supporting their therapeutic needs and goals on the treatment plan in home, school and the community.
- Used therapeutic techniques and interventions best matched to the individual to help them achieve goals in the treatment plan.
- Collected data on behaviors using EHR to provide input and feedback that contributes to the development of the treatment plan.
- Provided crisis management and support to 5+ clients, including prevention, de-escalation and processing of strategies to support improved client functioning.
YOUTH PROGRAMS ASSISTANT
FAB YOUTH PHILLY
01.2021 - 05.2021
- Scheduled appointments for 10+ guest speakers, field trips and site visits to encourage 10 teens to think critically and be strong youth advocates.
- Collaborated in a team of 7 to contact 10 teens daily via telephone and email about conducting a plan to make their communities safer.
- Supported the planning and development of weekly (virtual) workshops and professional development for teens on professional development, grief, mental health, community service, and trauma-informed practices.
- Developed and managed 10+ social media posts for Instagram; gaining 10+ followers per week.
Summer Research Fellow for Pretty Ugly Grief
SHE SPARKS GENIUS
06.2020 - 08.2020
- Researched 15+ articles pertaining to grief, counseling, and therapy in numerous John Jay databases for CEO's referral.
- Compiled 70+ research articles and social media content in an Excel spreadsheet categorized by inclusivity and engagement for increased accessibility.
- Conducted a benchmark research on 30 grief coaching businesses to identify best practices within industry; implemented a new podcast series to normalize conversations on grief.
- Designed 10 social media posts for Instagram, Facebook, and LinkedIn; gained 100+ followers in a month.
INTERN
NEW YORK CARES-SERVICE CORPS
09.2019 - 05.2020
- Inputted data into Salesforce for the Winter Wishes program to keep track of documentation for 30+ corporate partners to purchase gifts for low income K-12 students.
- Collaborated in a team 4 to contact 30+ organizations via telephone and email to connect them to proper resources and information.
- Filed and organized 300+ letters from students alphabetically according to assigned organization to be mailed out.
WORKREADY SUPERVISOR
PHILADELPHIA YOUTH NETWORK (NFCS)
06.2019 - 08.2019
- Maintained timekeeping and personnel records for 15 student workers by checking weekly for any margins of error from work site supervisors and workers.
- Monitored 20 student workers' productivity and provided constructive feedback and coaching through weekly emails and texts.
- Organized workflow and ensured that each student worker understood their duties or delegated tasks by having one on one meetings and actively listening.
- Conducted workshops with a team of 3 supervisors about professionalism in the workplace for 40+ student workers with presentations and activities.
SERVICE COUNCIL MEMBER
AMERICORPS
11.2018 - 05.2019
- Scheduled a book drive and read-a-long events months in advance to allow enough time for other service council members to schedule their own events.
- Created a budget report of 400 dollars to buy books, pencils, snacks, and art supplies from Staples to get reviewed by AmeriCorps director.
- Contacted 2 organizations for researched events via email and telephone to set up one-on-one meetings for potential events, requirements, deadlines, and suggestions.
Education
Bachelor of Science - Nursing
Holy Family University
Philadelphia, PA04-2026
Bachelors of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY05-2021
Skills
- Basic life support
- Compassionate care
- Time management
- Excellent communication
- Computer skills
- Team collaboration
- Microsoft office
Leadership Experience
New Foundations Alumni Association-Philadelphia, PA, January 2021-January 2023
Vice President
- Assisted the President with Association Board meetings.
- Supported follow up with Board Members between meetings.
- Provided leadership and coordination for events and initiatives.
Michigan Justice Advocacy-Lansing, MI, January 2021- May 2021
Student Intern
- Researched 20+ articles and programs that discuss victim services and the school-to-prison pipeline using the John Jay database.
- Used Microsoft Excel and Microsoft Word to write and summarize 15+ reports on collected data.
- Communicated with the co-founder on a weekly basis about any new research updates.
- Attended meetings with state representatives and lobbyists to advocate for better prison policies in Michigan.
Children of Promise-Brooklyn, NY, March 2019-May 2019
Volunteer
- Facilitated 3 meetings with 5 directors including mentors to go over weekly lesson plans and to ensure books being read matched with curriculum being provided.
- Created lesson plans from research found on Google search engine that entailed read-a-longs for 20 kids ages 5 to 6.
- Established a precise schedule of 5 daily activities of games, worksheets, and arts and crafts from a compiled list of kid friendly activities researched.
Timeline
Patient Care Technician
Lower Bucks Hospital
04.2025 - 03.2026
Care Team Assistant
Children's Hospital of Philadelphia, CHOP
08.2024 - Current
Case Manager
CORA SERVICES
01.2023 - 07.2024
BEHAVIORAL HEALTH TECHNICIAN
CORA SERVICES
06.2021 - 01.2023
YOUTH PROGRAMS ASSISTANT
FAB YOUTH PHILLY
01.2021 - 05.2021
Summer Research Fellow for Pretty Ugly Grief
SHE SPARKS GENIUS
06.2020 - 08.2020
INTERN
NEW YORK CARES-SERVICE CORPS
09.2019 - 05.2020
WORKREADY SUPERVISOR
PHILADELPHIA YOUTH NETWORK (NFCS)
06.2019 - 08.2019
SERVICE COUNCIL MEMBER
AMERICORPS
11.2018 - 05.2019
Bachelor of Science - Nursing
Holy Family University
Bachelors of Science - Criminal Justice
John Jay College of Criminal Justice