GIOVANNA CORDOVA
San Antonio,TX
Summary
Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in logistics regulations and procedures.
Well-versed in the field of customer service with background as a Member Service Representative. Experienced in providing top-tier service, resolving complex issues and fostering positive relationships with clients. Strengths include strong verbal communication, problem-solving skills and ability to maintain composure under pressure. Made significant impact in previous roles by improving client satisfaction and retention rates.
Innovative Grant Writer proficient in creating proposals and grant applications to secure funding for projects. Excellent proofreading and communication skills with demonstrated success in sourcing opportunities. Highly proficient in utilizing software knowledge to promote program activities.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Credit Human
San Antonio, TEXAS
04.2026 - Current
- Resolved member issues efficiently through effective communication and problem-solving.
- Assisted members with account inquiries and transaction processing.
- Educated customers on financial products and services offered by Credit Human.
Grant Writer
Educational Research Institute
Brownsville
02.2025 - 05.2026
- Researched, drafted, and submitted competitive grant proposals to local, state, and federal agencies, securing funding for education and community development projects.
- Aligned grant proposals with organizational goals through collaboration with program staff and leadership.
- Collaborated with program staff and leadership to align proposals with organizational goals.
- Developed marketing content, including email campaigns and outreach materials, to increase visibility of grant-funded programs.
- Managed proposal deadlines and submission schedules, ensuring timely delivery through project management tools (e.g. Excel).
Copy Editor
University of the Incarnate Word school of Optometry
San Antonio
10.2024 - Current
- Ensured clarity, consistency, and grammatical accuracy in written content, enhancing overall quality.
- Collaborate with writers to enhance their work, provide constructive feedback, and maintain the publication's tone and voice.
- Collaborated with writers to refine their work, providing constructive feedback that strengthened the publication's tone and voice.
- This involves meticulous attention to detail, strong communication skills, and a commitment to meeting deadlines while upholding editorial standards.
Guest and Service Advocate
Target
San Antonio
05.2021 - 09.2024
- Provided exceptional customer service in a fast-paced retail environment, assisting guests with checkout, returns, and drive-up orders.
- Handled guest inquiries and concerns with professionalism, delivering solutions to enhance customer satisfaction.
- Addressed guest inquiries and concerns with professionalism, providing tailored solutions that enhanced overall customer satisfaction.
- Processed and delivered online orders to guests' vehicles for drive-up service, ensuring prompt and accurate fulfillment.
- Maintained clean and organized front-end workspace with team members, contributing to a welcoming shopping environment.
- Trained new team members on front-end processes, fostering a culture of teamwork and excellence.
Education
Bachelor of Arts - English
University of the Incarnate Word
San Antonio, TXSkills
- Customer service
- Account Management
- Communication skills
- Problem solving
- Conflict resolution
- Relationship building
- Team collaboration
- Attention to detail
- Time management
- Microsoft Office
- Copy editing
- Adobe InDesign
INVOLVEMENT
- University of the Incarnate Word Intern
- University of the Incarnate Word
- Creative Writing English Department
- August 2024 -January 2025
- Conceptualized, curated, and produced a unique anthology, showcasing original creative works and contributions from diverse authors.
- Performed comprehensive copy editing and proofreading of the anthology to ensure grammatical accuracy, stylistic consistency, and adherence to publishing standards.
- Collaborated with writers and contributors, providing detailed editorial feedback and fostering a cohesive final publication.
- Managed project timelines and publication processes, ensuring deadlines were met.
- Social Media Coordinator
- Quirk
- January 2024 - April 2024
- Managed and created content for Quirk's social media platforms, promoting journal submissions, events, and publication launches to increase engagement and visibility.
- Designed visually appealing graphics and posts to maintain a cohesive and compelling brand presence.
- Collaborated with the editorial team to highlight featured works and contributors, fostering community engagement.
- Poetry Editor
- Evaluated poetry submissions for literary quality, thematic relevance, and originality, selecting pieces for publication.
- Edited and refined selected works in collaboration with poets, ensuring high-quality final drafts while respecting the authors' voices.
- Oversaw the submission process, from initial review to publication, maintaining clear and timely communication with contributors.
- Visual Arts Editor
- Curated and selected visual art submissions, ensuring alignment with the publication's aesthetic vision and thematic direction.
- Provided constructive feedback to artists on composition, technique, and conceptual execution to enhance their contributions.
- Collaborated with editorial and design teams to integrate visual elements seamlessly into the publication layout.
- Managed correspondence with artists, fostering professional relationships and promoting inclusivity within the submission process.
Timeline
Member Service Representative
Credit Human
04.2026 - Current
Grant Writer
Educational Research Institute
02.2025 - 05.2026
Copy Editor
University of the Incarnate Word school of Optometry
10.2024 - Current
Guest and Service Advocate
Target
05.2021 - 09.2024
Bachelor of Arts - English
University of the Incarnate Word