Summary
Overview
Work History
Education
Skills
Timeline
Generic

Giovanna Cortes

Queens,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Loss Prevention Investigator

Sephora
Queens, NY
09.2023 - Current
  • Manage team of 40 team members as well as work alongside 13 leaders.
  • Educate team on policies and procedures and hold team accountable if they are not followed properly.
  • Plan and execute district visits.
  • Utilize Microsoft Word, Excel, and Outlook to communicate and manage loss with different products and departments.
  • Keep professional demeanor when in difficult or stressful situations.
  • When on floor provide exceptional client service.

Asset Protection Specialist

Target
Forest Hills
11.2022 - 09.2023
  • Read through theft reporting to determine what shortage was operational, and what shortage required resources to be allocated to certain areas to mitigate theft
  • Lead and supervised team of security guards as well as store side team, educating about de-escalation as well as what to look out for in terms of theft in their departments
  • Collaborated and had consistent statuses with store leaders, educating them on what shortage is happening in their departments monthly to prepare for district visits
  • Planned and executed camera changes monthly with the security team to stay on top of trends in high-shortage areas.

Target Security Specialist

Target
Queens Place Mall
01.2021 - 11.2022
  • Provided consistent door presence to ensure incoming guests were greeted as well as receipt checking any high value items that met the criteria for it
  • Conducted daily audits in high-shortage areas to identify, document, and prevent theft
  • Utilized customer service skills to support guest engagement, minimize theft opportunities, and de-escalate situations when needed.

Education

High School Diploma -

Queens Academy
06.2020

Skills

  • Data Entry, Inventory Organization, Fluent in Spanish and English, Leadership and Training

Timeline

Loss Prevention Investigator

Sephora
09.2023 - Current

Asset Protection Specialist

Target
11.2022 - 09.2023

Target Security Specialist

Target
01.2021 - 11.2022

High School Diploma -

Queens Academy

Similar Profiles

CREATE PROFILE
Giovanna Cortes