Courtnie Rich
Pensacola
Summary
Resourceful loss prevention officer and security management professional with several years of experience maintaining secure environments while providing effective security presence and visible deterrent to crime. Personable leader to monitor rule infractions, detect suspicious activities and minimize threats. Forward-thinking emergency response specialist. Remains calm during stressful situations.
Overview
11
11
years of professional experience
2009
2009
years of post-secondary education
Work History
Loss Prevention Investigator
Walmart
08.2024 - Current
- Conducted surveillance to identify suspicious activities within retail environments.
- Investigated theft incidents and compiled detailed reports for management review.
- Collaborated with law enforcement to assist in apprehending shoplifters.
- Trained staff on loss prevention techniques and emergency response procedures.
- Monitored inventory levels to detect discrepancies and prevent shrinkage.
- Implemented security measures and technology to enhance store safety protocols.
- Analyzed incident data to identify trends and recommend preventive actions.
- Developed and maintained relationships with local security agencies for support efforts.
- Identified, investigated and resolved internal and external theft and fraud.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
- Performed audits of safety procedures, business offices, and CCTV systems.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
- Managed inventory control systems designed to monitor stock levels accurately without disruption of workflow.
- Maintained detailed records of investigations including suspect information, incident reports, witness statements, evidence collected, and outcome of cases.
- Reviewed daily sales transactions for any discrepancies that may indicate fraudulent activity.
- Investigated employee theft incidents by interviewing witnesses and suspects and gathering evidence.
- Performed inspections of all entry points into the building, including doors, windows, and gates, ensuring they were properly secured.
- Conducted surveillance of retail stores to identify and apprehend shoplifters.
- Created reports summarizing findings from investigations for use by management team members.
- Advised employees on proper safety protocols while working alone at night or in isolated areas.
- Analyzed security footage from CCTV cameras to identify irregularities or unlawful activity.
- Collaborated with law enforcement personnel when necessary in order to investigate more serious crimes.
- Enforced company policies related to loss prevention initiatives within the store.
- Developed strategies to reduce losses due to theft or fraud in the workplace.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
Pharmacy Technician
Walmart
Pensacola
06.2014 - 08.2024
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Managed inventory levels and restocked medication supplies regularly.
- Provided exceptional customer service by addressing patient inquiries and concerns.
- Collaborated with healthcare professionals to verify prescription information.
- Operated pharmacy software to process prescriptions and maintain patient records.
- Ensured compliance with safety protocols and regulatory requirements consistently.
- Educated patients on medication usage and potential side effects effectively.
- Trained new pharmacy staff on operational procedures and best practices.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Prepared prescription transfers to other pharmacies.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Provided education materials about medications to patients upon request.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
Education
PI CC - Private Investigators
Private Investigation Academy
04.2023 - 06.2023
Certification RPT63647 - Registered Pharmacy Technician
Pharmacy Technician Letter
Pensacola, FL 12.2014 - 02.2015
Pensacola High School
Pensacola, FLSkills
- Surveillance techniques
- Incident reporting
- Evidence collection
- Inventory management
- CCTV analysis
- Emergency response
- Theft investigation
- Security protocols
- Collaboration with law enforcement
- Risk assessment
- Customer observation
- Communication skills
- Internal theft prevention
- Security checks
- Loss prevention training
- Emergency response planning
- Logs and reporting
- Access control monitoring
- Shoplifting deterrence
- Investigative interviewing
- Awareness of Retail Laws
- Plain-clothes surveillance
- Teamwork and collaboration
- Organizational skills
- Critical thinking
- Excellent communication
- Negotiation techniques
- Multitasking capacity
- Organized Retail Crime Understanding
- Relationship building
- Crisis management
- Incident documentation
- Problem-solving
Timeline
Loss Prevention Investigator
Walmart
08.2024 - Current
PI CC - Private Investigators
Private Investigation Academy
04.2023 - 06.2023
Certification RPT63647 - Registered Pharmacy Technician
Pharmacy Technician Letter
12.2014 - 02.2015
Pharmacy Technician
Walmart
06.2014 - 08.2024
Pensacola High School