Giovanna Devocelle
Petersburg,IL
Summary
Receptionist
Proficient receptionist with excellent communication and problem-solving skills. Adaptable to changing environments and capable of efficiently managing multiple tasks. Brings approximately one year of experience in a receptionist role, with a focus on delivering top-notch customer service and supporting organizational efficiency.
Barista
Enthusiastic barista with experience in specialty coffee shops and fast-paced settings. Skilled in preparing classic espresso-based beverages and creating unique recipes to elevate customer satisfaction. Adept at handling high-order volumes with accuracy and care, ensuring memorable customer experiences and fostering repeat business.
Hostess
Dynamic hostess recognized for exceptional productivity and task efficiency. Equipped with strong skills in customer service, conflict resolution, and time management. Excels in communication, teamwork, and adaptability, consistently delivering outstanding guest experiences in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Receptionist
Inner Health Spa
Springfield, IL
06.2023 - 05.2024
- Manage customer appointments and ensure the smooth flow of daily operations
- Maintain a clean and organized front desk area, ensuring a professional and welcoming environment for clients
- Welcome and assist guests upon arrival at the spa, providing exceptional customer service and ensuring a positive experience
- Assist in maintaining an inventory of spa products and supplies, ensuring that all necessary items are stocked and available for use
- Assist in providing training to new receptionist staff, ensuring that they are knowledgeable and skilled in all aspects of spa operations
- Collect and analyze customer feedback to identify areas for improvement and make recommendations to spa manager
- Maintain a high level of confidentiality and discretion when handling sensitive customer information and spa operations
Barista
Buzz'n Bean Coffee Co
Petersburg, IL
05.2024 - 08.2024
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Memorized official and off-menu coffee and tea preparations.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
Restaurant Hostess
Texas Roadhouse
Springfield, IL
08.2024 - Current
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
Skills
- Communication
- Problem-solving
- Judgement and decision making
- Reading comprehension
- Assertiveness
- Multi-tasking
- Attention to detail
- Customer service
Timeline
Restaurant Hostess
Texas Roadhouse
08.2024 - Current
Barista
Buzz'n Bean Coffee Co
05.2024 - 08.2024
Receptionist
Inner Health Spa
06.2023 - 05.2024