Giovanna Diaz Sotelo
Phoenix,AZ
Summary
Successful Leader with 8 years of experience addressing customer request and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
Overview
12
12
years of professional experience
Work History
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Global Lending Services LLC
09.2021 - Current
- Identified best-known address to locate client's collateral or customer.
- Contacted customers to discuss past-due accounts and negotiated payment plans
- Worked closely with repossession agents to coordinate activities.
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
- Skilled at working independently and collaboratively in team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked accounts 90 to 160 days past due
Shift Leader
Five Guys Burgers And Fries
02.2012 - 09.2019
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Analyzed sales figures and identified areas for improvement daily by 10%
Education
High School Diploma -
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ05.2012
Skills
- Inventory Controls
- Accurate Money Handling
- Team Leadership
- Developing Others
- Customer Service
- Records Research
- Insurance Claims Cases
Timeline
Skip Tracer
Global Lending Services LLC
09.2021 - Current
Shift Leader
Five Guys Burgers And Fries
02.2012 - 09.2019
High School Diploma -
Maricopa Community Colleges - Scottsdale Community College
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