Giovanna Diaz Sotelo
Phoenix,AZ
Summary
Successful Leader with 8 years of experience addressing customer request and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
Overview
13
13
years of professional experience
Work History
Skip Tracer
Global Lending Services LLC
2021.09 - Current
- Negotiated loan terms, established plans and payoffs for customers loan
- Educate customers about billing, payment processing and support policies and procedure
- Quickly and accurately answer customers questions
- Handled over 50 calls per shift, retrieving data, public records or other resources to locate persons or to compile information for investigations.
- Called accounts 90 to 160 days past due
- Kept in compliance with local, state and federal regulations.
- Searched computer database, public records or other resources to locate persons or to compile information for investigation
- Worked closely with repossession agents to coordinate activities.
Shift Leader
Five Guys Burgers And Fries
2012.02 - 2019.09
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Analyzed sales figures and identified areas for improvement daily by 10%
Education
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZSkills
- Inventory Controls
- Accurate Money Handling
- Team Leadership
- Developing Others
- Customer Service
- Scheduling
Timeline
Skip Tracer
Global Lending Services LLC
2021.09 - Current
Shift Leader
Five Guys Burgers And Fries
2012.02 - 2019.09
Maricopa Community Colleges - Scottsdale Community College
Similar Profiles
Zhane NashZhane Nash
Service Desk Analyst at Global Lending Services LLCService Desk Analyst at Global Lending Services LLC
Ijonaeh GouldIjonaeh Gould
Collections Specialist at Global Lending Services LLCCollections Specialist at Global Lending Services LLC
Jonathan MossJonathan Moss
Operations Manager at Global Lending Services LLCOperations Manager at Global Lending Services LLC