Giovanna Florence
Riverview,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Eligibility Supervisor
Department Of Children and Families, State of Florida
Sarasota, FL
03.2014 - Current
- Conducted staff performance evaluations to monitor progress and individual skills.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Revenue Specialist
Department Of Revenue, State Of Florida
Sarasota, FL
01.2011 - 03.2014
- Enforced collection activities on delinquent accounts such as wage garnishment or property liens when necessary.
- Researched and responded to inquiries from customers regarding their cases or the status of payments.
- Negotiated payment arrangements with non-custodial parents in accordance with state laws.
- Reviewed applications for service and effectively interviewed custodial and non-custodial parents.
- Conducted genetic testing to establish paternity.
- Prepared documentation of administrative and legal actions related to child support orders.
Education
Bachelor of Science - Public Safety & Emergency Management
State College of Florida, Manatee-Sarasota
Bradenton, FL05-2024
Skills
- Policy Interpretation
- Public assistance programs
- Team Leadership
- Policy Implementation
- Verbal and written communication
- Staff Development
Timeline
Eligibility Supervisor
Department Of Children and Families, State of Florida
03.2014 - Current
Revenue Specialist
Department Of Revenue, State Of Florida
01.2011 - 03.2014
Bachelor of Science - Public Safety & Emergency Management
State College of Florida, Manatee-Sarasota
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