Shani Dunstan
Hopatcong,United States
Overview
12
12
years of professional experience
Work History
Eligibility Supervisor
Public Consulting Group (PCG)
Albany, NY
01.2021 - Current
- Planned, organized, and ran weekly schedules for staff.
- Provided training, updated policies and procedures, and offered guidance to staff on business-related processes.
- Provided statistical data for management.
- Conducted performance appraisal evaluations.
- Coordinated approved customer services and initiated requests for missing documents/information.
- Applied routine individual case explanations and interpretations of applicable rules, regulations, policies, procedures, and/or documentation requirements.
Case Investigator
Public Consulting Group (PCG)
Albany, NY
12.2019 - 01.2021
- Collaborated with the local health department.
- Called newly diagnosed Covid-19 cases.
- Communicated with contacts and cases professionally and empathetically, maintaining emotional and cultural awareness.
- Collected and recorded information on symptoms and needs into the CRM with accuracy.
- Provided contacts with approved information about NYS isolation and quarantine procedures.
- Informed contacts about the importance of isolation or quarantine and what to do if symptoms are present or develop.
Versace Sales Specialist
Macys Herald Square
New York, NY
08.2017 - 06.2020
- Promoted excellent customer service.
- Managed client communications, conflict resolution, and compliance on client deliverables and revenue.
- Met daily and monthly sales goals.
- Established and maintained effective customer relationships.
- Utilized various selling techniques and built customer clientele.
Team Leader
Target
Brooklyn, NY
04.2012 - 08.2017
- Conducted regular performance reviews to assess individual team member progress.
- Created training materials and conducted group trainings on new processes or procedures.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
Education
Bachelor of Science - Technical Management
DeVry University
Downers Grove, IL01-2025
Associate of Science - Business Administration
DeVry University
Downers Grove, IL10-2022
High School Diploma -
Science Skills Center High School
Brooklyn, NY06-2010
Skills
- Policy Interpretation
- Proficiency in Microsoft Office (Word, Excel, PowerPoint), Microsoft Teams, Outlook, Zoom
- Data entry proficiency
- Excellent analytical, organizational, and communication
Timeline
Eligibility Supervisor
Public Consulting Group (PCG)
01.2021 - Current
Case Investigator
Public Consulting Group (PCG)
12.2019 - 01.2021
Versace Sales Specialist
Macys Herald Square
08.2017 - 06.2020
Team Leader
Target
04.2012 - 08.2017
Bachelor of Science - Technical Management
DeVry University
Associate of Science - Business Administration
DeVry University
High School Diploma -
Science Skills Center High School