Summary
Overview
Work History
Education
Skills
Timeline
Generic

Giovanna Galvao

Brockton,MA

Summary

I am offering a driven, dedicated and ambitious approach. I am willing to bring my serious and great work ethic to the table. Currently, I am looking for a serious full-time position that can guarantee me long-term stability.

Overview

7
7
years of professional experience

Work History

Uber Driver

Uber
04.2024 - 02.2025
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.

Security Officer/ Switchboard Operator

New England Sinai Hospital
01.2024 - 04.2024
  • As a New England Sinai Security Officer/ Switchboard Operator my job entails frequent preventative patrols, making sure all major checkpoints are checked every hour, allowing access to all authorized personnel in and out of the facility, acting quick to all incidents and releasing cadavers from hospital morgue
  • As a Switchboard Operator, I am responsible for calling all hospital emergency codes and contacting medical personnel when needed, answering hospital calls, greeting hospital visitors and helping maintain organization throughout the hospital to ensure patient safety
  • I currently hold both positions at the hospital

Security Monitor

Brockton Justice Support Center
09.2022 - 12.2023
  • As a Community Justice Support Center officer in Brockton my duty was to maintain the safety of all clients and staff and ensuring that the building was secured at all times
  • It was my obligation to check in all clients, conduct wand searches, secure all client belongings, conduct interior tours, monitor CCTV cameras/classrooms and also frequently conduct drug tests mandated by the judicial court system
  • My team and I worked closely with the center’s clinicians, assisting them with clients and providing them with proper care and resources
  • As a monitor, I also ensured that the center is kept organized, clean and prepare refreshments for all clients

Corporate Security Officer

Nova Farms
11.2021 - 08.2022
  • As a Nova Farms Corporate Security Officer, my duty was to patrol the Nova Farms property, by conducting interior and exterior tours, and making sure that the property/ product and staff was not under any imminent threat
  • As a Security Officer working for Nova Farms, I was responsible for monitoring several different Nova Farms locations using a DSS camera system
  • I was always sure to ensure that there were no anomalies in our baseline at all times

Security Officer

Pal American
06.2020 - 08.2021
  • As a Pal American Security Officer, I worked at two different local hospitals
  • The job entailed preventative patrols, quick incident responses, and reporting
  • Daily, I spent my time deescalating individuals and situations to maintain safety
  • As an officer, I secured property, searched individuals and belongings, took notes, observed items, people, and situations, and at times physically restrained individuals along with my team to protect others and ourselves
  • I also spent many shifts in the hospital switchboard and the locked behavioral health unit, the psych unit

Security Officer

United Security INC
01.2018 - 04.2020
  • As a USI Security Officer, the main goal was to keep the property safe and prevent any criminal activity by observing all activity on the premises
  • I took many notes, wrote many detailed reports, monitored surveillance cameras, enforced safety and responded to all emergencies quickly and on time and kept in contact with law enforcement when needed

Education

High School Graduate - Criminal Justice

Brockton High School
Brockton, MA

Massasoit Community College -

Brockton, MA

Skills

  • Communication skills
  • Knowledge about technology
  • Driving experience
  • Time management skills
  • Problem solving skills
  • Deescalation skills
  • Punctuality
  • Adaptability skills
  • Speaks/understands several different languages

Timeline

Uber Driver

Uber
04.2024 - 02.2025

Security Officer/ Switchboard Operator

New England Sinai Hospital
01.2024 - 04.2024

Security Monitor

Brockton Justice Support Center
09.2022 - 12.2023

Corporate Security Officer

Nova Farms
11.2021 - 08.2022

Security Officer

Pal American
06.2020 - 08.2021

Security Officer

United Security INC
01.2018 - 04.2020

Massasoit Community College -

High School Graduate - Criminal Justice

Brockton High School

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Giovanna Galvao