Summary
Overview
Work History
Education
Skills
Timeline
Generic

Giovanna Garcia

San Diego,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Account Service Representative

Truist Bank
09.2022 - Current
  • Researched options and recommended services to address clients' needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated clients on relevant policies and options and answered questions to remedy issues.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promptly responded to inquiries and requests from prospective customers.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Kitchen Design Specialist

Home Depot
11.2021 - 09.2022
  • Planned and presented project quotes for custom designs.
  • Designed detailed kitchen layouts based on client needs, budgets and available supplies.
  • Selected flooring, counters, cabinets and appliances based on client needs and budgets.
  • Maintained relationships with installers and suppliers.
  • Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
  • Conducted client consultations to understand requirements and preferences.
  • Collaborated with contractors and suppliers for smooth execution of
  • Researched and stayed current on industry trends to incorporate new products into designs.
  • Utilized computer-aided design (CAD) software to create plans and mockups of room layouts.
  • Specified appropriate products and materials to meet project objectives and design scheme.
  • Prepared product and layout documents implementing diverse design concepts.
  • Devised project budgets to track expenses and avoid cost overruns.was #2 in sales in all of San Diego County with more than $200,000 in sales for Q3 for 2022

Private Nanny

Family
05.2021 - 11.2021
  • Prepared healthy, age-appropriate snacks and meals.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Played games, worked on puzzles, and read books to young children.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.

Behavior Technician

Trumpet Behavior Health
10.2018 - 03.2020
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
  • Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Trained clients to apply appropriate social skills and behavior modification techniques.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
  • Implemented strategies to reduce anxiety and stress levels in clients.
  • Monitored client progress to provide continued guidance and consistent feedback to families.
  • Educated parents and caregivers to apply appropriate behavior management techniques.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Assessed patient progress and reported changes to supervising physician.
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Provided therapeutic activities to assist with patient development.
  • Charted on each patient daily.
  • Maintained patient records, documenting changes in patient condition.
  • Organized recreational activities to assist in patient recovery.

Education

High School Diploma -

San Diego Continuing Education
San Diego, CA
01.2016

Skills

Microsoft Office

  • Mortgages and Loans
  • Issue and Complaint Resolution
  • Document and Records Management
  • Customer Data Confidentiality
  • Information Updates
  • Communications Strategies
  • Productivity Standards
  • Policy and Procedure Adherence
  • Customer Account Management
  • Call Volume and Quality Metrics

Timeline

Account Service Representative

Truist Bank
09.2022 - Current

Kitchen Design Specialist

Home Depot
11.2021 - 09.2022

Private Nanny

Family
05.2021 - 11.2021

Behavior Technician

Trumpet Behavior Health
10.2018 - 03.2020

High School Diploma -

San Diego Continuing Education

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Giovanna Garcia