Giovanna Goodale
Summary
Proven leader in benefits administration at Middlesex Health, adept in new employee enrollment and excelling in relationship building. Streamlined open enrollment, enhancing employee satisfaction and retention through comprehensive benefits packages. Expert in [Software] and skilled in resolving complex issues, significantly improving operational efficiency.
Overview
18
18
years of professional experience
Work History
Lead Benefits Specialist
Middlesex Health
Middletown, CT
02.2020 - Current
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Created employee education programs to improve understanding of benefits packages and increase utilization.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
- Built relationships with vendors to foster quality service delivery.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
- Implemented open enrollment system to streamline benefits processes for employees.
- Assisted with design and implementation of various employee benefits programs.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Reviewed benefits paperwork for accuracy and completeness.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
- Managed employee benefits program, working with vendors, providers, and staff to maintain strong portfolio of insurance and retirement options.
- Played active part in annual negotiations with providers.
- Kept programs in line with plan structure, company policy and legal requirements.
- Audited benefit programs and agreements to optimize service delivery.
- Oversaw open enrollment processes for past five years.
- Fulfilled reporting requirements of Employee Retirement Income Security Act (ERISA).
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
- Checked employees' benefits enrollment for accuracy and inputted all data into Infor.
Benefits Analyst
Middlesex Health
Middletown, CT
07.2015 - 02.2020
- Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement.
- Prepared and updated job description records for all employees across company.
- Collaborated with recruiters to help develop compensation packages and maintain fair employee pay levels.
- Researched most current job trends and made recommendations to management regarding salary compensation.
- Updated personnel handbooks and individual records to keep filed accurate and detailed.
- Gathered information about each position and related occupation with employee interviews, field observations, and industry research.
- Researched and analyzed wage, salary and other industry trends.
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
Patient Financial Services Representative
Middlesex Health
Middletown, CT
03.2013 - 07.2015
- Analyzed customer financial records to determine appropriate payment plan.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Investigated customer credit references and approved credit lines.
- Developed and documented collection procedures and policies to comply with government regulations.
- Prepared and submitted legal documents to initiate court proceedings.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Responded to customer inquiries and provided detailed account information.
- Researched billing errors and discrepancies to initiate corrective action.
- Worked with customer to create debt repayment plan based on current financial condition.
- Entered client details and notes into system for interdepartmental access and review.
- Established relationships with customers to encourage payment of delinquent accounts.
Hospital Access Representative
Middlesex Health
Middletown, CT
04.2007 - 03.2013
- Established rapport with patients from diverse backgrounds through effective listening skills and clear communication techniques.
- Enhanced hospital revenue by accurately verifying insurance coverage and collecting payments for services rendered.
- Assisted in reducing administrative errors through meticulous attention to detail in data entry tasks related to billing codes, service charges, and demographics.
- Streamlined workflow for medical staff by effectively coordinating patient referrals and authorizations.
- Expedited claim processing by promptly resolving discrepancies and submitting necessary documentation to insurance companies.
- Managed high-stress situations calmly while juggling multiple priorities simultaneously during peak periods of activity or emergencies at the medical facility.
- Fostered a positive workplace environment by actively participating in team meetings, sharing ideas for improvement, and offering support to colleagues when needed.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Education
Bachelor of Science - Psychobiology
Central Connecticut State University
New Britain, CT05.2005
Skills
- New employee enrollment
- Benefits Explanation
- Employee benefits laws
- Proficient in Infor, Microsoft
- Benefits Administration
- Payroll coordination
- New employee orientations
- Verbal and written communication
- Relationship Building
- Written and oral communication
- Special projects
- Information Security
- Complaint resolution
Languages
Italian
Native or Bilingual
Timeline
Lead Benefits Specialist
Middlesex Health
02.2020 - Current
Benefits Analyst
Middlesex Health
07.2015 - 02.2020
Patient Financial Services Representative
Middlesex Health
03.2013 - 07.2015
Hospital Access Representative
Middlesex Health
04.2007 - 03.2013
Bachelor of Science - Psychobiology
Central Connecticut State University