GIOVANNA GUERRA
AUTHORIZATION SUPPORT | HEALTHCARE MEMBER & PATIENT SERVICES
Terrell,TX
Summary
Experienced Healthcare Support Professional with over 6 years in patient assistance, specializing in insurance coverage, benefit verification, and claims processing. Skilled in managing case details across multiple systems while ensuring HIPAA compliance and resolving billing concerns. Strong communicator adept at tracking authorization submissions and collaborating with cross-functional teams.
Overview
10
10
years of professional experience
Work History
Sales Support Specialist
MarketSource
10.2025 - 02.2026
- Provided responsive front-line support via email and outbound communication, ensuring accurate documentation for improved customer interactions.
- Completed high-volume partner and merchant outreach to update records, support compliance, and prevent service disruptions.
- Researched and resolved account discrepancies across internal systems and CRM databases.
- Documented detailed case notes and tagged records to facilitate effective follow-up and seamless transitions between support teams.
- Operated remotely to support daily tasks and project management.
Treatment Coordinator
Texas Orthodontics
01.2019 - 02.2024
- Coordinated treatment plans, verified insurance coverage and benefits, and facilitated financial arrangements to enhance patient access to care.
- Managed dental insurance policies, verified benefits, resolved billing discrepancies, and streamlined claims and reimbursement processes.
- Responded to time-sensitive patient needs and coordinated scheduling and reminder outreach to support continuity of care.
- Addressed time-sensitive patient needs and coordinated scheduling and reminders to ensure continuity of care.
- Maintained accurate patient records in practice management and CRM platforms while following HIPAA privacy requirements.
Customer Care Representative
Maximus Call Center
07.2018 - 01.2019
- Managed high-volume phone and digital inquiries to address member questions, orders, and account information efficiently.
- Utilized multiple databases to retrieve eligibility information, document interactions, and record resolution notes, ensuring accuracy and compliance.
- Addressed concerns with calm, empathetic communication, meeting service-level expectations and enhancing customer satisfaction.
Sales Advocate / Key Holder / Retail Assistant Manager
Various Organizations
05.2016 - 05.2018
- Assisted customers with account setup, product inquiries, and billing issues, ensuring high customer satisfaction.
- Managed register operations, cash reporting, and store procedures, ensuring compliance with policies and accuracy.
Education
Associate of Science - Psychology
Tyler Junior College
Tyler, TX05.2018
Skills
- Insurance support
- Client relationship management
- Sales support coordination
- Claims processing
- Data entry
- Customer relationship management
ADDITIONAL INFORMATION
- Healthcare benefits support
- Patient/member service
- Accurate documentation
- Microsoft Office
- CRM/practice management systems
- HIPAA-aware recordkeeping
Timeline
Sales Support Specialist
MarketSource
10.2025 - 02.2026
Treatment Coordinator
Texas Orthodontics
01.2019 - 02.2024
Customer Care Representative
Maximus Call Center
07.2018 - 01.2019
Sales Advocate / Key Holder / Retail Assistant Manager
Various Organizations
05.2016 - 05.2018
Associate of Science - Psychology
Tyler Junior College