Giovanna Keyser

• Managed patient scheduling and appointment confirmations, enhancing operational efficiency.
• Assisted patients with inquiries, providing accurate information about services and procedures.
• Invoicing, processed payments and maintained accurate records
• Collaborated with clinical teams to streamline patient flow and improve service delivery.
• Resolved customer concerns promptly, improving satisfaction and repeat business
• Managed multi-line phone system, handling up to 50+ calls per day with high accuracy

Review sales contracts to make sure all paperwork is complete and accurate

• Evaluated financing options to optimize client funding solutions.
• Collaborated with sales teams to streamline loan application processes.
• Managed client communications to ensure timely document submission and processing.
• Track funding status until dealership receives payment
• Ensure compliance with state and federal regulations
• Implemented process improvements that increased overall funding approval rates within the department.