Giovanna Krauss Soares
Haines City,FL
Summary
Hospitality student with hands-on experience in high-volume, fast-paced environments, including work at Walt Disney World. Strong communication and problem-solving skills, with a focus on delivering positive guest experiences and handling customer interactions efficiently. Fluent in Portuguese and English, with conversational Spanish.
Overview
3
3
years of professional experience
Work History
Guest Service Trainer (Food & Beverage)
Walt Disney World Resort
Kissimmee, FL
05.2025 - 05.2026
- Facilitated onboarding training sessions for new service team members to enhance knowledge and skills.
- Developed engaging training materials to improve guest interaction techniques among staff.
- Assisted in evaluating employee performance through role-play scenarios and feedback sessions.
- Delivered high-quality customer service in a fast-paced, high-volume Food & Beverage environment
- Assisted guests with orders, questions, and issue resolution while maintaining a positive experience
- Handled large volumes of transactions with accuracy and efficiency during peak hours
- Maintained strong communication with team members to ensure smooth daily operations
- Managed multiple responsibilities simultaneously while maintaining service quality and speed
- Addressed guest concerns with professionalism, ensuring satisfaction and compliance with company standards.
- Monitored and maintained cleanliness and organizational standards to enhance operational efficiency in a high-traffic area.
Crew Member
Five Guys
Davenport, FL
11.2022 - 05.2025
- Delivered high-quality customer service in a fast-paced, high-volume Food & Beverage environment
- Assisted guests with orders, inquiries, and issue resolution while maintaining a positive experience
- Handled high volumes of transactions with accuracy and efficiency during peak hours
- Collaborated with team members to ensure smooth and efficient daily operations
- Managed multiple responsibilities simultaneously while maintaining service quality and speed
- Resolved guest concerns professionally, ensuring satisfaction and adherence to company standards
Education
Associate of Science - Hospitality And Tourism Management
Valencia College
Orlando, FL05.2028
Skills
- Fluent bilingualism
- Customer service
- Problem-solving
- Upselling strategies
- Guest relations
- Tourism knowledge
- Food safety
- Language proficiency
- Teamwork and collaboration
- Multitasking
Languages
Spanish
Limited Working
Portuguese
Native or Bilingual
Timeline
Guest Service Trainer (Food & Beverage)
Walt Disney World Resort
05.2025 - 05.2026
Crew Member
Five Guys
11.2022 - 05.2025
Associate of Science - Hospitality And Tourism Management
Valencia College