Summary
Overview
Work History
Education
Skills
Languages
Church Usher/ Volunteer
Timeline
Volunteer
Giovanna Laguna

Giovanna Laguna

Bakersfield,CA

Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Hard-working with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

7
7
years of professional experience

Work History

Supervisor

Flame Broiler
Bakersfield, CA
08.2019 - 03.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Set overall vision and provided team leadership.
  • Worked with management team to implement proper division of responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Theater Associate

Reading Cinemas Valley Plaza With IMAX
Bakersfield, CA
10.2017 - 09.2019
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Sold admission, processed payments and issued tickets.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Provided information about current and future events at facility.
  • Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
  • Directed ticket holders to seats and facility locations.
  • Reviewed tickets for authenticity and applicability to particular event.
  • Greeted and collected tickets of patrons at private and public events.
  • Refused admittance to children on basis of the policy where the child was to young to watch movie without adult supervision or for lack of ticket possession.
  • Performed visual evaluation for signs of counterfeit tickets and money such as when I received a counterfeit bill I contacted a manager.
  • Trained new employees and assisted them when they had questions.

Cashier/Hostess

Round Table Pizza, Inc
Bakersfield, CA
01.2015 - 05.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Organized the store and employees according to the tasks of the day whether there were parties that day or we received new inventory.

Education

High School Diploma -

Stockdale High School
Bakersfield, CA
06.2014

Skills

  • Priority management
  • Business administration
  • Business planning
  • Software experience
  • Negotiation
  • Budgeting
  • Team Building
  • Inventory oversight
  • Training and mentoring
  • Staff Management
  • Project Management
  • Strategic planning
  • Operations management
  • Financial Management
  • Sales and marketing
  • Creative merchandising
  • Training and Development

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French

Church Usher/ Volunteer

Maintained organized seating arrangements and civil mannerisms. Helped the elderly and parents with children when needed. Well kept appearance and showed respect and understanding to anyone with special needs.

Timeline

Supervisor

Flame Broiler
08.2019 - 03.2022

Theater Associate

Reading Cinemas Valley Plaza With IMAX
10.2017 - 09.2019

Cashier/Hostess

Round Table Pizza, Inc
01.2015 - 05.2017

High School Diploma -

Stockdale High School

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Giovanna Laguna