Summary
Overview
Work History
Education
Skills
Timeline
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Giovanna Lueders

Milwaukee,WI

Summary

Hardworking college student with a proven track record in customer service and strong problem-solving skills, demonstrated at Metro Market and other notable retailers. Excelled in high-stress situations and improved customer loyalty through exceptional service and product knowledge. Skilled in team collaboration and performance enhancement, ready to bring expertise and enthusiasm.

Overview

5
5
years of professional experience

Work History

Bakery Clerk

Metro Market
09.2023 - Current
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Maintained tidy and organized work area to comply with cleanliness standards.

Customer Service Representative

Macy's
01.2022 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Brought forth a high level of customer service at all times.
  • Responded to customer requests for products, services, and company information.

Shoe Sales Associate

Designer Shoe Warehouse, DSW
08.2021 - 03.2022
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
  • Completed online orders by picking shoes and other items for packing and shipping
  • Built customer loyalty and retention by delivering excellent shopping experiences.

E-Commerce Specialist

Pick N Save
04.2020 - 09.2021
  • Carefully fulfilled online orders and consistently pushed for accuracy.
  • Maintained working knowledge of company products, services and promotions.
  • Led training sessions for new employees on e-commerce platform usage and best practices in customer service.

Shoe Sales Associate

Rogan's Shoes
04.2019 - 06.2020
  • Stocked store merchandise shelves by size, style, and color to maintain a proper showroom.
  • Improved overall store appearance through cleaning display tables, aisles, and shelves.
  • Assisted customers in selection, recommendation, and obtain or locate shoes based on their needs and preferences

Education

No Degree - Information Science And Technology

University of Wisconsin - Milwaukee
05.2026

High School Diploma -

Appleton North High School
05.2021

Skills

    Customer Service

    Team-Oriented

    Ability to work under pressure

    Bakery equipment knowledge

    Performance Improvement

Timeline

Bakery Clerk

Metro Market
09.2023 - Current

Customer Service Representative

Macy's
01.2022 - 06.2024

Shoe Sales Associate

Designer Shoe Warehouse, DSW
08.2021 - 03.2022

E-Commerce Specialist

Pick N Save
04.2020 - 09.2021

Shoe Sales Associate

Rogan's Shoes
04.2019 - 06.2020

No Degree - Information Science And Technology

University of Wisconsin - Milwaukee

High School Diploma -

Appleton North High School

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Giovanna Lueders