Giovanna Moccia
Staten Island
Summary
Gained foundational knowledge of health science and its applications in the medical field. Supported professionalism in various workplace environments. Assisted healthcare professionals in delivering patient care.
Overview
2025
2025
years of professional experience
Work History
Server/Waiter
Pho 954
08.2023 - 09.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Trained new servers on menu knowledge and service protocols.
- Managed tables efficiently, enhancing overall guest experience and satisfaction.
- Resolved customer complaints promptly, maintaining high service standards and loyalty.
- Maintained cleanliness and organization of dining area, adhering to safety regulations.
Restaurant Hostess
Burgerfi
09.2022 - 05.2023
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Trained new staff on customer service protocols and operational procedures.
- Monitored dining area for cleanliness and timely service delivery.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Hair Salon Receptionist
Unisex salon
01.2021 - 08.2022
- Managed appointment scheduling and client communications to enhance service efficiency.
- Coordinated with stylists to optimize daily operations and improve customer satisfaction.
- Maintained accurate records of client services and payments using salon management software.
- Resolved customer inquiries and complaints promptly, ensuring a positive salon experience for all guests.
- Implemented process improvements that streamlined check-in/check-out procedures for increased productivity.
- Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.
Pet Sitter
Self Employed Services
01.2020 - 07.2022
- Managed daily pet care routines, ensuring safety and well-being of multiple animals.
- Developed personalized feeding schedules based on individual pet needs and preferences.
- Coordinated pet exercise activities to promote health and reduce anxiety.
- Provided medication administration following specific veterinary instructions for various pets.
- Maintained clear communication with pet owners regarding their pets' behaviors and health updates.
Medical Receptionist
Tottenville Medical Pavillion
2025 - 2026
- Managed patient scheduling and appointment confirmation to enhance clinic efficiency.
- Coordinated with medical staff to ensure accurate patient record management.
- Facilitated insurance verification processes, improving billing accuracy and reducing delays.
- Trained new reception staff on office protocols and electronic health records system.
- Implemented streamlined check-in procedures, enhancing patient flow during peak hours.
- Oversaw daily operations, ensuring compliance with healthcare regulations and standards.
- Developed patient communication strategies to improve satisfaction and retention rates.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Education
Associate of Applied Science - Surgical Technology
AIMS Education
Piscataway, NJAssociate's degree - Health Science
Palm Beach State College
07.2024
College - Health Science
Nova Southeastern University
Fort Lauderdale, FL04.2024
Skills
- Cash handling (2 years)
- Cashiering
- Cleaning
- Packaging
- Front desk
- Phone Etiquette
- Animal Care
- Pet Sitting
- Time Management
- Medical Scheduling
- Serving Experience (4 years)
- Busser Experience
- Patient Transport
- Patient Care
Languages
English - Expert
Timeline
Server/Waiter
Pho 954
08.2023 - 09.2024
Restaurant Hostess
Burgerfi
09.2022 - 05.2023
Hair Salon Receptionist
Unisex salon
01.2021 - 08.2022
Pet Sitter
Self Employed Services
01.2020 - 07.2022
Associate's degree - Health Science
Palm Beach State College
College - Health Science
Nova Southeastern University
Medical Receptionist
Tottenville Medical Pavillion
2025 - 2026
Associate of Applied Science - Surgical Technology
AIMS Education