Kailey Cotterill
Port Saint Lucie
Summary
I hope to achieve a position where I can utilize my current knowledge and experience to grow as a respectable, self motivated and responsible employee. Willing to relocate: Anywhere
Overview
10
10
years of professional experience
Work History
Server
City Diner of Stuart
Stuart, FL
10.2025 - 06.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely and accurate meal preparation.
- Trained new servers on menu items, service techniques, and restaurant policies.
- Managed cash register operations, ensuring accurate financial transactions at end of shifts.
- Greeted and gained personal interactions and communication with customers to ensure a positive and welcoming back experience by getting to know them and communicating with them on a more personal level
Banquet Server/bartender/captain
Hutchinson Shores Resort and Spa
Jensen Beach, FL
05.2023 - 09.2025
- Delivered exceptional service to guests during large-scale events, ensuring a memorable dining experience.
- Coordinated and set up banquet spaces according to event specifications and client requests.
- Assisted in training new staff on proper serving techniques and resort protocols.
- Maintained cleanliness and organization of service areas, adhering to health and safety standards.
- Served by the correct standard alcoholic drinks while maintaining not over serving guests.
Server/Waiter
Avanti’s Italian Restaurant
Port Saint Lucie, FL
12.2021 - 08.2023
- I wait on customers by taking their drink orders and food orders and deliver them with the best customer service dine in experience possible. I help in the kitchen preparing food items for appetizers and soups/salads and things of such. As well as deliver my customers food and wait on them to make their dining experience as perfect as possible. I also make any drinks needed such as cocktails or mixed drinks for every server has to have bartending experience due to not having a bartender.
Front Desk Receptionist
Archdale Eyecare
Colorado Springs, CO
08.2018 - 09.2020
- Greet patients and check patients in for eye exam appointment along with over the phone appointment setting for anyone calling in
- Full insurance benefits for each patient when doing prep charts to validate and verify their insurance coverage
- Scan and upload documents on Tuesday patients online profile chart
Billing Specialist
Spectrum
03.2017 - 06.2018
- Answer all incoming calls pertaining to payments and overdue balances while maintaining a professional and positive relationship with customers.
- Creating work orders for customers that are looking to upgrade and/or change their current service packages.
Hostess/Server
LA MEXICANA
Colorado Springs, CO
11.2016 - 02.2017
- Answered all incoming calls for customers wanting to place orders for carryout, delivery as well as dine in at restaurants.
- Maintaining a High level of quality while adhering to company standards.
- Serve customers their food as well as take customers to their table if dining in.
Education
High School - undefined
Mitchell High School
01.2017
Skills
- Billing
- Receptionist
- Quickbooks
- Collections
- Customer Care
- Call Center
- Customer Service
- Customer Support
- Bookkeeping
- Serving Experience
- Cashiering (3 years)
- Cash handling (2 years)
- Insurance verification (1 year)
- Scheduling (1 year)
- Bartending
- Restaurant Experience
- Host/Hostess
- Catering
- Food Preparation
Timeline
Server
City Diner of Stuart
10.2025 - 06.2026
Banquet Server/bartender/captain
Hutchinson Shores Resort and Spa
05.2023 - 09.2025
Server/Waiter
Avanti’s Italian Restaurant
12.2021 - 08.2023
Front Desk Receptionist
Archdale Eyecare
08.2018 - 09.2020
Billing Specialist
Spectrum
03.2017 - 06.2018
Hostess/Server
LA MEXICANA
11.2016 - 02.2017
High School - undefined
Mitchell High School