Giovanna Moraes
San Antonio,Tx
Summary
Accomplished and energetic for any job at hand with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include excellent communication skills, along with time management skills.
Overview
13
13
years of professional experience
Work History
Office Manager
Thread Brows Studio
06.2024 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Real Estate Agent
Regal Realty
07.2020 - Current
- Self-motivated and able to perform tasks independently
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
Office Administrator
City Wide REI
11.2019 - 06.2024
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
Customer Service Specialist/Leasing Agent
San Antonio Housing Authority (SAHA)
05.2016 - 09.2019
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
Call Center Customer Service Representative
Wells Fargo
01.2012 - 10.2012
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
GED -
Memorial High School GED Program
San Antonio, TXReal Estate License -
Alamo Real Estate Institute
San Antonio, TX07-2024
Skills
- Bilingual in English and Spanish
- Call center experience
- Building rapport
- Escalation management
Timeline
Office Manager
Thread Brows Studio
06.2024 - Current
Real Estate Agent
Regal Realty
07.2020 - Current
Office Administrator
City Wide REI
11.2019 - 06.2024
Customer Service Specialist/Leasing Agent
San Antonio Housing Authority (SAHA)
05.2016 - 09.2019
Call Center Customer Service Representative
Wells Fargo
01.2012 - 10.2012
GED -
Memorial High School GED Program
Real Estate License -
Alamo Real Estate Institute
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