Giovanna Morales
Colton,CA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
Bartender and Server
Kluddes
04.2023 - 12.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
The Palace Restaurant And Saloon
07.2021 - 07.2022
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
El Tepeyac
12.2019 - 06.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
Mojave River Academy
Colton, CA04.2019
Skills
- Menu Knowledge
- Attention to Detail
- Active Listening
- Upselling Techniques
- Team Player Attitude
- Strong Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Bartender and Server
Kluddes
04.2023 - 12.2023
Server
The Palace Restaurant And Saloon
07.2021 - 07.2022
Server
El Tepeyac
12.2019 - 06.2021
High School Diploma -
Mojave River Academy
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