Summary
Overview
Work History
Education
Skills
Course Related Volunteer Work
Timeline
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Giovanna Nemecek

Canton,MI

Summary

Proven leader and sales expert, adept in customer relationship building and complex problem-solving. At Face Flair, I spearheaded marketing strategies and led artist teams, significantly enhancing client satisfaction and team productivity. Skilled in interpersonal communication and sales presentations, I excel in fostering client service excellence and driving sales growth.

Overview

3
3
years of professional experience

Work History

Sales Representative

2313
05.2024 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Boosted team morale and productivity by leading weekly sales strategy meetings.

Lead Artist

Face Flair
06.2021 - 05.2024
  • Lead, managed, trained, and scheduled groups of artists.
  • Delivered personalized customer experiences, ensuring customer satisfaction.
  • Promoted team communication and collaboration fostering a cohesive work environment.
  • Implemented creative solutions to challenges, demonstrating adaptability and problem-solving skills.
  • Lead company marketing efforts through data analysis, market research, and social media strategies.

Server

BlackRock
02.2022 - 10.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Education

Liberal Arts - Psychology

Schoolcraft College
Livonia, MI
05.2023

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Sales expertise
  • Relationship Building
  • Product and service knowledge
  • Sales Presentations
  • Sales closing
  • Complex Problem-Solving

Course Related Volunteer Work

Special Education Teachers Assistant


  • Developed Individual Education Plans for students with disabilities.
  • Provided instruction in academic, communication, and social skills to students.
  • Conducted assessments of student performance and provided feedback to parents.
  • Collaborated with other educators and professionals to design instructional plans.
  • Identified learning needs of students with disabilities and implemented appropriate interventions.
  • Established positive relationships with students and their families.
  • Assisted in the development of IEP goals based on data analysis.
  • Adapted curriculum materials as needed to meet individualized student needs.

Timeline

Sales Representative

2313
05.2024 - Current

Server

BlackRock
02.2022 - 10.2022

Lead Artist

Face Flair
06.2021 - 05.2024

Liberal Arts - Psychology

Schoolcraft College

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Giovanna Nemecek