Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Giovanna Ortiz

Fort Worth

Summary

Results-driven manager with expertise in customer service, team leadership, and operational efficiency. Proven ability to streamline workflows, mentor staff, and enhance customer satisfaction.

Overview

3
3
years of professional experience

Work History

Manager

Chic-Fil-A
Fort Worth, TX
05.2024 - Current
  • Streamlined daily operations to enhance team productivity and service delivery.
  • Mentored staff on best practices, fostering a culture of continuous improvement.
  • Implemented training programs to improve employee performance and customer satisfaction.
  • Developed and maintained efficient workflows to optimize order processing times.

Retail Sales Associate

Bath & Body Works
Fort Worth, TX
04.2024 - 05.2024
  • Provided exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
  • Managed inventory levels, ensuring accurate stock availability and timely replenishment of products.
  • Assisted in visual merchandising, maintaining appealing displays that aligned with brand standards.
  • Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.

Barista

Starbucks
Fort Worth, TX
03.2024 - 04.2024
  • Crafted high-quality beverages following standardized recipes and customer preferences.
  • Provided exemplary customer service, ensuring a welcoming atmosphere for all guests.
  • Maintained cleanliness and organization of workstations in compliance with health regulations.
  • Collaborated with team members to streamline operations during peak hours.

Crew Member

Mcdonalds
Fort Worth
11.2023 - 02.2024
  • Provided exceptional customer service in fast-paced environment, ensuring positive dining experiences.
  • Operated kitchen equipment and maintained high standards of cleanliness and safety protocols.
  • Assisted in training new crew members on operational procedures and customer interaction techniques.

Receiptionist

European Wax Center
Fort Worth, TX
08.2023 - 11.2023
  • Managed appointment scheduling through online system, optimizing service efficiency and client flow.
  • Greeted and assisted clients, ensuring a welcoming environment for all visitors.
  • Confirmed appointments, communicated with clients, and updated client records.

Sales Associate

Ulta
Hurst, TX
01.2023 - 08.2023
  • Assisted customers with product selection and recommendations to enhance shopping experience.
  • Maintained accurate inventory levels through regular stock checks and organization of merchandise displays.
  • Processed transactions efficiently, ensuring accuracy in cash handling and payment processing systems.
  • Collaborated with team members to achieve sales goals and improve store performance metrics.

Education

High School Diploma -

Carter Riverside HIgh School
Fort Worth, TX

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Teamwork and collaboration
  • Bilingual

Languages

Spanish
Professional Working

Timeline

Manager

Chic-Fil-A
05.2024 - Current

Retail Sales Associate

Bath & Body Works
04.2024 - 05.2024

Barista

Starbucks
03.2024 - 04.2024

Crew Member

Mcdonalds
11.2023 - 02.2024

Receiptionist

European Wax Center
08.2023 - 11.2023

Sales Associate

Ulta
01.2023 - 08.2023

High School Diploma -

Carter Riverside HIgh School