Giovanna Ponce
Colorado Springs,CO
Summary
- Highly efficient crew member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.Customer-focused worker devoted to meeting team and customer needs.
Overview
2
2
years of professional experience
Work History
Crew Member
Chipotle Mexican Grill
09.2021 - Current
- Assisted other team members to achieve goals.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Packaged and stored food products following proper handling and preservation methods.
- Maintained composure and work quality while under stress.
- Made food according to standard recipes with requested changes for customer satisfaction.
Crew Member
Chipotle Mexican Grill
01.2021 - 05.2021
- Assisted other team members to achieve goals.
- Replenished serving stations with fresh food and cleaned up spills.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
Education
Diploma -
Santa Fe South High School
Oklahoma City, OK05.2010
Skills
- Positive Company Representation
- Interpersonal Communication
- Handling Complaints
- Coaching and Training
- Cultural Awareness
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Crew Member
Chipotle Mexican Grill
09.2021 - Current
Crew Member
Chipotle Mexican Grill
01.2021 - 05.2021
Diploma -
Santa Fe South High School
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