Giovanna Sgambelluri
Honolulu,HI
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. A motivated, diligent, responsible individual, with an eagerness to learn, and a willingness to grow.
Overview
8
8
years of professional experience
Work History
Store Manager
HAWAIIAN ISLAND CREATIONS
HONOLULU, HI
06.2025 - Current
- Managed daily store operations and ensured a positive shopping experience.
- Trained and mentored staff on customer service and product knowledge.
- Maintained inventory levels and organized merchandise displays effectively.
- Implemented promotional strategies to enhance product visibility in-store.
- Developed staff schedules to optimize coverage during peak hours.
- Resolved customer inquiries and complaints with professionalism and care.
- Recruited, trained and supervised new employees.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Updated and maintained store signage and displays.
- Prepared monthly projections to reach sales goals
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Assistant Manager
HAWAIIAN ISLAND CREATIONS
01.2024 - 06.2025
- Assisted in managing daily operations and staff scheduling.
- Trained new employees on company policies and procedures.
- Handled inventory management and product restocking processes.
- Monitored sales performance and identified areas for improvement.
- Ensured compliance with health and safety regulations in the workplace.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
Supervisor
HAWAIIAN ISLAND CREATIONS
04.2019 - 01.2024
- Handle cash and carry out customer transactions.
- Maintain store cleanliness and organize products by management standards.
- Oversee employee behavior and report to management when necessary.
- Greet customers with aloha, and keep a can-do attitude when on the floor.
- Open and close the store safely and responsibly. Make sure all power is turned off, and all entrances are closed and locked properly before leaving a closing shift.
Floor Staff/Cashier/Office Assistant
KIDS CITY ADVENTURE
06.2021 - 08.2021
- Assisted guests with inquiries and provided excellent customer service.
- Managed cash register, ensuring accurate cash handling and balancing.
- Maintained cleanliness and organization of the checkout area and play areas.
- Answered phone calls and emails to provide information, schedule parties, and help customers with booking and waivers.
Sales Associate
HAWAIIAN ISLAND CREATIONS
09.2017 - 04.2019
- Assisted customers in selecting surfwear and accessories based on their preferences.
- Provided product knowledge to enhance customer experience and satisfaction.
- Managed inventory levels by restocking items and organizing storage areas efficiently.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Education
Bachelor of Fine Arts - Painting
University of Hawaii At Manoa
Honolulu, HI05.2022
Skills
- POS (Cegid, Celerant)
- Managing/Supervising
- Customer service
- Merchandising
- Staff training
- Shift scheduling
- Security system monitoring
- Microsoft Word, Microsoft Excel, Microsoft PowerPoint
- Google Docs, Google Sheets, Google Slides
AWARDS
Outstanding Undergraduate Student in Painting - April 2022
References
Lane Toribio (District Manager at Hawaiian Island Creations)
- Phone: (808) 230-4369
- Email: lane@hicsurf.com
Timeline
Store Manager
HAWAIIAN ISLAND CREATIONS
06.2025 - Current
Assistant Manager
HAWAIIAN ISLAND CREATIONS
01.2024 - 06.2025
Floor Staff/Cashier/Office Assistant
KIDS CITY ADVENTURE
06.2021 - 08.2021
Supervisor
HAWAIIAN ISLAND CREATIONS
04.2019 - 01.2024
Sales Associate
HAWAIIAN ISLAND CREATIONS
09.2017 - 04.2019
Bachelor of Fine Arts - Painting
University of Hawaii At Manoa