Kirstie Moore
Summary
Collaborative Manager with 5+ years of experience in retail environments with dedication to partnering with coworkers to promote engaged empowering work culture. Documented strengths in building and maintaining relationships with customers to provide exceptional service that ensures positive feedback. Proven ability to increase sales through upselling techniques as well as implement additional processes that improve profitability.
Overview
6
6
years of professional experience
Work History
Manager
Hawaiian Island Creations
10.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers
- Managed senior-level personnel working in marketing and sales capacities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Lahainaluna High School
Lahaina, HI05.2013
Skills
- Customer Loyalty
- Communication
- Product Merchandising & Display
- Answering Customer Questions
- Payroll
- Scheduling
- Maintaining Clean Work Areas
- Time Management
- Mentoring
Timeline
Manager
Hawaiian Island Creations
10.2017 - Current
High School Diploma -
Lahainaluna High School
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