Giovanna Staheli
Summary
Behavior analysis and operations professional with a strong background in staff mentoring, performance reviews, compliance, and schedule management. Supports smooth center operations through training, documentation oversight, family communication, and consistent policy enforcement while maintaining quality standards and a collaborative team environment.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Operations Manager
Phoenix Autism Center
04.2026 - Current
- Monitored intake, enrollment, and family communication processes for center operations.
- Supervised day-to-day schedules of employees in order to maximize productivity and maintain quality standards.
- Trained staff on procedures, service standards, and center expectations. Managed performance reviews and delivered corrective plans for quality assurance.
- Ensured compliance with regulations and policies for center operations, documentation, and policy adherence to multiple ethical and business guidelines.
- Organized employee engagement activities to enhance team morale and collaboration. events. tracked budgets, invoices, and purchase orders.
RBT Manager
Ally Pediatric Therapy
05.2025 - 04.2026
- Managed performance review process to align employee development with organizational goals.
- Mentored staff through regular check-ins and observations to promote continuous learning.
- Implemented employee engagement initiatives to strengthen workplace culture and improve retention.
- Conduct comprehensive candidate interviews to assess qualifications and cultural fit.
- Coordinate logistics for events, ensuring seamless execution to improve and sustain team morale.
- Conduct audits to ensure fidelity with requirements of board and internal policies.
Senior Registered Behavior Technician
Ally Pediatric Therapy
10.2022 - 05.2025
- Implemented behavior intervention plans designed by BCBAs and maintained high fidelity and consistency to promote success and positive long term outcomes
- Implemented skill acquisition programs designed by BCBAs and maintained high fidelity and sufficient teaching opportunities to ensure the skill is effectively taught
- Trained new staff on program implementation, data input, and maintaining client dignity, while providing constructive feedback for peer development
- Cultivated strong relationships with families to improve communication and support while upholding professional boundaries
- Completed offsite safety care training to enhance client safety and strengthen team collaboration
Registered Behavior Technician (RBT)
Hopebridge
07.2021 - 10.2022
- Implemented skill acquisition programs designed by BCBAs, ensuring skills were taught, maintained, and generalized across various settings through high fidelity and ample teaching opportunities
- Supported BCBAs in client assessments and collected progress data to inform treatment decisions
- Created safe, welcoming environment for clients, fostering success and positive life impacts
Member Service Representative
First Credit Union
07.2020 - 07.2021
- Provided account services to members by receiving deposits, loan payments, issuing withdrawals and managing accounts
- Answered customer questions promptly and provided effective solutions to resolve issues and enhance member satisfaction
- Gained proficiency in internal system and service role duties to support team in addressing customer demands
Education
High School Diploma -
Cibola High School
Yuma, AZSkills
- Performance reviews
- Policy enforcement
- Documentation control
- Candidate interviewing
- Schedule management
- Operational leadership
- Team collaboration
Certification
- CPR
- RBT
- Seizure First Aid
Timeline
Operations Manager
Phoenix Autism Center
04.2026 - Current
RBT Manager
Ally Pediatric Therapy
05.2025 - 04.2026
Senior Registered Behavior Technician
Ally Pediatric Therapy
10.2022 - 05.2025
Registered Behavior Technician (RBT)
Hopebridge
07.2021 - 10.2022
Member Service Representative
First Credit Union
07.2020 - 07.2021
High School Diploma -
Cibola High School