KIMBERLY PERRY
Yelm,USA
Summary
Enhanced customer satisfaction and operational efficiency through strategic initiatives, resulting in improved workplace safety and productivity.
Knowledgeable Operational Manager with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Aspen Dental
Puyallup, WA
02.2025 - Current
- Streamlined operational processes to enhance efficiency and reduce waste across departments.
- Led cross-functional teams to implement strategic initiatives, improving workflow and productivity. Consistently exceeding budget $50K-80K monthly. With highest over production month of $130,000 by increasing our Yes Today and credit applications during consulting.
- Developed and monitored key performance indicators such as Balanced ScoreCard(EBITDA), Net Promoter Dashboard, and P&L to track operational effectiveness and drive improvements. Such as New Patient Show Rate/Existing Patient Show Rate, Credit Acceptance, New Patient Treatment Accepted, Denture Revenue, Hygiene Production Per Day, Balance Collected, Implants Placed.
- Facilitated training sessions for staff, fostering skill development and enhancing team performance.
- Certified Operations Manager Trainer: Facilitated comprehensive training sessions for operations managers to optimize operational efficiency.
- Collaborated with senior leadership to align operational strategies with organizational goals for growth and sustainability. Facilitating Monthly Operations Review (MOR) for 2 locations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly by reviewing our NPS dashboard daily.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Assisted in recruiting, hiring and training of team members in multiple roles for the company.
- Currently in role as Assistant Regional Manager for 2 Aspen Dental locations as of 5/11/26.
- Collaborate with Oral Surgeon, MCD, and Endodontist to drive production and patient outcomes with effective scheduling.
STORE MANAGER/DISTRICT MANAGER IN TRAINING
Walgreens Boots Alliance
Zebulon, NC
10.2015 - 02.2025
- Created effective business plans to focus strategic decisions on long-term objectives...
- Used excellent verbal skills to engage customers in conversation, and effectively determine needs and requirements.
- Appraised inventory levels on a frequent basis, ordering new merchandise to keep quantities well-stocked.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided leadership throughout the district by direct management of 3 stores, and multi management of all the pharmacies in the district by development and training of the pharmacy operations managers.
- Reviewed financial statements such as P&L, scorecard metrics: Net Promoter Score, Phone Hold time, Verified by Promise Time, On Shelf Availability, Sales, Rx Sales, etc.
- Established store tactics and strategies to achieve operational performance and pharmacy goals.
- Trained and mentored associates to teach daily tasks and procedures.
- Strengthened workflow productivity by hiring, managing, and developing top talent.
- Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Reviewed customer feedback to make operational improvements and promote satisfaction with the NPS dashboard
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety.
- Facilitated open communication between departments to improve collaboration among teams.
Education
BBA - Business Administration And Management
ECPI University
Virginia Beach, VAHigh School Diploma -
South Granville High School
Creedmoor, NC06.2002
Skills
- Team Development
- Operations Management
- Training and mentoring
- Inventory Management
- Production Schedule Management
- Performance Reviews
- Problem-solving
- Customer Service Management
- Operational budgeting
- Payroll Management
- Culture development
- Key Performance Indicators
Certification
PTCB pharmacy technician, 2016-02-18 - Current
website, portfolio and profiles
www.linkedin.com/in/kimberly-perry-6b844923a
Accomplishments
- Completed Certified Operations Manger Trainer Program on 5/7/26 at Aspen Dental
- Stepped in as Assistant Regional Manager 5/11/26 at Aspen Dental.
- Completed District Manager In Training (DMIT) in 2023 at Walgreens.
- DMIT from 2023-2025 managing multiple stores and pharmacies (3-12).
- Member of the Walgreens National Feedback Forum 2024.
Timeline
Operations Manager
Aspen Dental
02.2025 - Current
STORE MANAGER/DISTRICT MANAGER IN TRAINING
Walgreens Boots Alliance
10.2015 - 02.2025
BBA - Business Administration And Management
ECPI University
High School Diploma -
South Granville High School