Giovanna Tauber

• Trained and mentored staff on customer service standards and banking procedures.
• Coaching employees on bank compliance and sales
• Supervised daily operations and ensured compliance with bank policies.

Coached employees on bank compliance and sales

• Connected clients’ financial goals to TD products and services, enhancing client satisfaction;
• Able to connect client’s financial goals to TD’s products and services effortlessly;
• Recognized in my agency for delivering excellent customer service.
• Able to educate customers on all of the different personal and banking options that TD offers;
• Knowledgeable about TD’s policies and procedures;
• Collaborated effectively with team members to achieve shared objectives and support client needs.

• Promoted from part time teller to Assistant Head Teller within three months;
• Promoted from part-time teller to Assistant Head Teller within three months.
• Handled large cash transactions and deposits for personal and business accounts with efficiency and accuracy;
• Promoted bank's products while servicing clients, contributing to 15% quarterly increase in personal sales goals;
• Resolved customer issues in person and over the phone, enhancing branch experience and supporting client financial wellbeing

• Supervised teller line, enhancing sales opportunities and team performance;
• Trained new team members on policies and processes, reducing potential bank loss;
• Serviced clients with foreign exchange, bank checks, money orders, and cash advances, ensuring accurate and timely transactions.

• Promoted to Assistant Head Teller within two months of employment due to strong performance;
• Trained colleagues on teller processing, sales techniques, and bank policies to enhance team capabilities;
• Oversaw customer transactions in bank and drive thru, ensuring efficient and accurate service.