GIOVANNA TORRES
Clint
Summary
Bilingual customer service leader with fluency in English and Spanish. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Cerveceria 19
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Retail Sales Associate
Cavenders Western Store
11.2021 - 07.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Bilingual Customer Service Agent
GC Services Limited Partnership
03.2020 - 06.2020
- Payment processing
- Multi-line phone talent
- Cash register operations
- Telephone etiquette
- Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Answered up to 70 calls per day in busy, fast-paced office for both English and Spanish-speaking customers
- Communicated with management when customer issues escalated and worked to find resolutions
Education
Associate of Applied Science in Medical Assisting -
Southwest University
El Paso, TX03-2025
High School Diploma -
San Elizario Highschool
San Elizario, TX06-2018
Skills
- Bilingual (English-Spanish)
- Strong work ethic
- Cash handling
- Exceptional customer service
- Teamwork and collaboration
- Medical terminology knowledge
- Vital sign monitoring
- Clinical documentation
- Phlebotomy
- Professionalism and ethics
- Trustworthy companion
- MS word, excel, and outlook
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- EKG Technician Certification (CET) - National Healthcareer Association (NHA).
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA). (Currently working on that, Pending)
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
Timeline
Server
Cerveceria 19
03.2023 - Current
Retail Sales Associate
Cavenders Western Store
11.2021 - 07.2023
Bilingual Customer Service Agent
GC Services Limited Partnership
03.2020 - 06.2020
Associate of Applied Science in Medical Assisting -
Southwest University
High School Diploma -
San Elizario Highschool
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