Xochilt Zitlaly Cruz Ramos
Olive Branch,MS
Summary
Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Server
La fiesta mexican restaurant
Douglasville, GA
11.2015 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Cleaned tables and chairs to prepare dining area for next customers.
Bilingual Preschool Teacher
Spanish Preschool/ Glowing and Growing Academy
Douglasville, GA
05.2024 - 05.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
Assistant Manager
Moes Southwest And Grill
Douglasville, GA
06.2018 - 07.2020
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Cashier
Food depot
Douglasville, GA
08.2019 - 01.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Verified customer age requirement for alcohol or tobacco purchases.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Food Preparation Worker and Cashier
Moes Southwest And Grill
Douglasville, GA
06.2018 - 07.2019
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Measured ingredients required for specific food items being prepared.
- Kept track of supplies used in the kitchen to ensure restocking when necessary.
- Responded quickly to any requests from wait staff or management.
- Maintained cleanliness of floors in the kitchen area throughout shift.
- Inspected deliveries for freshness and quality standards prior to stocking shelves.
- Worked in fast-paced, ever-changing environment.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Followed recipes and customer requests to prepare meals.
- Packaged and stored food products appropriately for proper handling and preservation.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Removed trash and cleaned kitchen garbage containers.
- Observed food safety and sanitation protocols to reduce germ spread.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Labeled containers with identifying information like date prepared and expiration dates.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Education
GED - GED
West Technical College
Douglasville, GAHigh School Diploma - undefined
Riverwood International Charter School
Atlanta, GA05.2015
Skills
- Dining Customer Service
- Casual Dining Services
- Patron Satisfaction
- Excellent customer service
- Retail sales customer service
- Bilingual
- Fluent in English and Spanish
- Speak, Write, and Read in English and Spanish
- Ready to learn
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Preschool Teacher
Spanish Preschool/ Glowing and Growing Academy
05.2024 - 05.2025
Cashier
Food depot
08.2019 - 01.2020
Assistant Manager
Moes Southwest And Grill
06.2018 - 07.2020
Food Preparation Worker and Cashier
Moes Southwest And Grill
06.2018 - 07.2019
Server
La fiesta mexican restaurant
11.2015 - Current
High School Diploma - undefined
Riverwood International Charter School
GED - GED
West Technical College